Recommendations and Complaints

Thank you for visiting ReplacementLightBulbs.com. The following are compliments and complaints from customers regarding our products and/or services. Customer identities are not provided for the protection of our customer's privacy. These emails and letters are unedited except to remove information not related to the compliment or complaint, to remove customer contact information or to add the country of origin.

(You can post this testimonial if you like – part of the reason I ordered from you was the testimonials I read)

Just a quick note to say how pleased I am that I found your company when I searched for a replacement ballast for my standing lamp. I wrote down the existing ballast part number, EBCF-127-120V-LPF, and a Google search took me straight to that product on your web site. I ordered it Friday afternoon, received it halfway across the country today (Monday) and installed it – problem solved. Replacement was easy because I have butt splices and the colors on the new ballast matched those on the old one. $21 and ten minutes work beats $65 for a new lamp.

Thanks for the prompt and easy-to-deal-with service.

John



Ron,
Received the light bulbs yesterday,thanks for the excellent service, I will not hesitate to use your company in the future. By the way, love High Point, N.C. great little college town.
Pat


Received the bulbs and they work perfectly.  Thank you so much for your work in locating these for me.  I have thousands of slides from the 70"s to sort out.  This will help immensley.  You are to be commended for your customer serice and attention to detail.  Again thank you!!!  Is there anyone you would like this message passed onto as I feel it is important for your superiors t know the type of job you do for customers?


Hi Ron,

I just wanted to pass along my compliments on your company, its products and service. My in-laws were visiting from Canada, and we were using my father-in-law's ancient Argus slide projector when his one and only bulb blew. After searching on-line, we found replacementlightbulbs.com and found the bulb he needed. Your service was super fast, and we received 2 of the right replacements within just a couple of days. Because of you guys, we were able to finish watching the family slide catalog. Everyone was very impressed with the price and service we received.

Too often, good businesses only hear from their customers when they are unhappy. I just wanted to pass along something positive. Keep up the good work, and thanks!

John

Ron, thanks so very much for your excellent help yesterday (bad filament in quad lamp).   Replacement ballast from you was fine.   Lowes lamp “8694 UT 27W T4 3-1/4” 4pin” price  = 9..84 w/tax now working fine.

Also, your website for the “27W” is so professional & was much help, especially the wiring info and comments.

I told my ENT Dr. about your business this am.    They are always needing special bulbs.

Have a great day---you made mine yesterday.

Charlie

Hello, all=

I recently purchased a Ballast for FML27 from your website, and want to tell you that:

(1) I would not have had the confidence to purchase it were it not for the wealth of information you supply at the webpage for this item regarding installation of the ballast, including its exact size and shape and wiring details, and
(2) your ballast took less than a half hour for me to install and now the lamp works perfectly and better than it ever did with the original ballast.

Thanks for a fine product and a terrific website, which I have heavily bookmarked.

Jack
Idyllwild, California

I would like to compliment you on your quick and efficient service. We ordered 3 bulbs Wednesday evening and they arrived Saturday afternoon! And they are the right ones and work!

Thank You.

I just received my order of bulbs for my tractor.  You did a very good job cross referencing them and I appreciate your help.  They are a perfect replacement.

Thank you,

Concerning my order:
Lot of 5 FML27/65
Item #: Lot of 5 RKA2706 27W Lamp

Just wanted to say thank you for getting my light bulbs to me so fast (ordered on Thursday 28th July and received on Monday 01 Aug.).  The arrived safe and sound.

I was lost without my reading light.  Could not find them any where locally.  replacementbulb.com had the best price on the Internet and loads of information.

Thanks again.

Best Regards,
Diana

The cheapest I can get here is $26 each + tax = $31.20 + delivery which I'll leave out

So the 12 lamps including tax in UK would have cost me = $374.40 

Twelve lamps from you cost  $50 +  $87.92 shipping = $137.92 

Import tax + UPS brokerage charge (for collecting it) = $28 

 

So total cost of the 12 lamp shipment from you = $138 +$28 = $166 

The lamps have cost me less than half what I would have paid here and I didn’t include the UK delivery charge.

Thanks for your assistance, you have a great company there, be proud of it!

Give my regards to all involved in the shipment and let them know it arrived safely.

Andy

Hi Ron,

Our next-to-last filmstrip projector bulb blew on Friday morning.    I found your company online during lunch and my order was delivered Monday morning.  That is a very impressive accomplishment.  Thank you for the great customer service.  I will order again.

Susan

Director

For Ron,

I received my bulb today and my lamp is finally back in service.  I looked for days for one here in the Denver area, to no avail.  You got it to me in 3 days!  Thanks so much for the fast service.  I will recommend you highly.

 
To whom it may concern:
 
We have a fiber-optic choo-choo train that our grand-kids just love and can hardly wait to see when they come over on Christmas - about 10 days before Christmas - the bulb burnt out - I knew how disappointed the kids would be, but had no idea how to find the bulb.  I entered the bulb # in my computer and your website came up!  I held my breath and placed my order - which I normally don't do with a site I'm not familiar with.  To our delight - the bulbs were the correct ones and arrived BEFORE CHRISTMAS so the grand-kids did have their choo-choo train to gather around and watch!
 
Thank you for your prompt attention to my order (tracking # below).  It was a very small order - but very big in the hearts of my grandchildren (11 of them 6 and under!!!)
 
If you have an email list please put us on it and know that we will use you from here on out.
 
Merry Christmas!!!
 
Vivian

I ordered 2 ea CXL/CXR 8V50W projector lamps for use on my Bolex projector. During the life of the projector [35 years] I have use 3 lamps [including the original  Phillips 13113C/04, and two after market lamps] and achieved good use over many years. The replacement lamps I ordered arrived in good packaging and I put them to use. The first lasted a total of 3 hours, the other 1.5 hour. The lamps, marked Eiko brand, are obviously inferior product. Shall I throw them away, never order from you again, and put a stop on the credit card payment; or will you issue credit; or will you send replacements of proper goods that have a reasonable life.
 
Stephen

Note from Ron: This problem is usually caused by short on/off cycles.Here is part of the email reply we sent to this customer: The filament is more brittle when hot meaning it is easier to break. Make sure you do not jar the lamp when hot and this includes the application of electricity. A good rule of thumb is that once you turn the lamp off, leave it off for ten minutes with the fan running before you move the projector, adjust the height of the projector or turn the lamp back on. If you are running the little 50 foot reels and you are cycling the lamp by running the lamp for 3.5 minutes, turning the lamp off, setting up the next film and a minute later turning the lamp back on then I would be surprised if you got an hour and a half out of the lamp. Short on/off lamp cycles will cause premature lamp failure. Professionals who do video transfer cannot afford the time for the cooling cycle and they sometimes add potentiometers to bring the voltage to the lamp up slowly as opposed to flipping the light switch on or leave the lamp on for multiple reels and, as a separate step, rewind the reels later.  The customer confirmed they used short on/off cycles and is convinced that it is not the problem. In my opinion the lamps were not defective, the operation was destuctive. The customer states that he is not at fault and will continue to operate the projector in a destructive manner convinced the lamps were the problem. We allowed him to return the lamps for a refund and I asked him not to purchase the next lamps from us as we cannot continue to be responsible for customer mishandling. There is only one manufacturer in the world that I know of that still makes this lamp and they do an excellent job with this lamp and others.

This week I ordered a ballast for a light from your company. I placed the order in the morning and within the hour I had a tracking number and within two days I had it in my hand. I cannot tell you how impressed I am with the service and the handling of this transaction. I have never had such service and I can honestly tell you I am disappointed I do not have a need for your products more often. Thanks again for the great service.

Ron,

Just a follow-up to thank you for your great service.

Your replacement ballast fits fine and works in the fixtures I needed to repair.

Thanks

you truley are one of the best around...love the light bulb jokes also ...
have any more of jokes page 44 .....lol...ooooooo
 
Rick

 Hey Ron,
 
You've gone out of your way to help me here Ron and i really appreciate it, so much so that i went and showed my girlfriend your email :) she has much the same opinion as me there, thanks!
I'll take the info and have a look around my local shops, it helps a lot that i actually have a part number for it!
 
Once again thanks a million for your help and best of luck with your business..
 
Dave

Greetings!

Kudos to Ron Miller in Tech Support for his excellent customer service!  He returned my telephone message promptly and spent a long time with me on the telephone yesterday helping me find a very obscure bulb.  Ron is very courteous and extremely knowledgeable and your company is fortunate to have him.  I placed the order online today and you can be sure I will recommend your company to my friends and family. Thanks Ron!
 
Sincerely,

Desirée

Hi Replacement Lightbulb Folks,

I just want to let you know that I think you are the best vendor I deal with in my capacity as Office Manager of the JHU Digital Media Center. I research replacement and new equipment and parts for availability and favorable pricing several hours per week, and without fail, your company always has what I need, at the best price, and with the most prompt and reliable fulfillment.

Much thanks from a loyal (if infrequent) customer. -Deborah

I just wanted to send a special thank you. I had ordered 8 bulbs recently that I couldn't find anywhere here. One came broken. I called and the woman who helped said another would be sent. I received it today in perfect condition. I appreciate your sincere attention, the service, and no hassle. I would recommend your company to anyone.
Thanks again,
Vickie


Hello Kat,
I received my order last Monday and they of course work well.
I want to express my thanks to all that assited with this very small order and your service and technical help was of a very high standard. As an Import Exporter from many countries throughout the globe including the U.S. yours is one of the best service and  dellivery system I have seen. My only regret is that I do not work in your industry.. Without wanting to appear patronising if you would forward this email to your superiors they should know that you are credit to them and the organisation.
Once again my thanks
Colin


Hi Rob:

I got the new bulbs and they are great. I used one and it works fantastic.

Thanks!
Raymond

Hello Ron
I just want to let you know that I received the osram light bulb yesterday. Thank you for your professional assistance and kindness. 
Take care and good luck with everything

This is a note to say thank you for the super service that I received on my order.  The availability of the item information that was needed, the quick shipping and awesomely packaged product was wonderful. 

I needed this bulb to review some very old footage of film on my viewer and it worked wonderful!  Hard to believe that the little bulb would make a great recruit for finding lost childhood memories and family members that I did not have pictures of. 

As this may seem a strange email……gratitude must go to you for getting this to me so quickly and efficiently!   Thank you soooooooooooooooooooo much!

I come across vintage items that require bulbs (in the past did not believe they still existed)….so thank you and will make sure the business card and website information provided will be used again. 

Have a blessed week ahead and weekend.

Colleen

Replacement Light Bulbs
800 Burton Avenue, Suite 107
High Point, NC 27262
336-882-BULB (2852)

Order Line:  800-692-3051
Technical Support Line: 336-882-2854
Fax Line: 336-882-2819

International Orders: Large international orders that require special shipping arrangements and quotes
in@replacementlightbulbs.com