Recommendations and Complaints
Thank you for visiting ReplacementLightBulbs.com. The following are compliments and complaints from customers regarding our products and/or services. Customer identities are not provided for the protection of our customer's privacy. These emails and letters are unedited except to remove information not related to the compliment or complaint, to remove customer contact information or to add the country of origin.
I just want to commend you on your excellent web site. I was able to select a ballast to replace my CFL floor lamp ballast and even match the colors for the wiring of the ballast. Very well thought out on your part. Thanks!
I received the two GE H7550-1 light bulbs Thursday...they work fine. I use my Craftsman Ultra Beam lantern nightly when I take the dog out...great lantern with bright long distance beam..helps to prevent walking in to a coyote or mountain lion unexpectedly.
Parcel received in a timely fashion as promised...quick confirmation on shipping......excellent packing. Thank you for being there..
I ordered 12 bulbs on 11/5/17 and was worried about breakage in transit. The Priority One box arrived today 11/9/17, and I have to compliment your packing department on a job well done! The 12 bulbs were rubber banded together in the center of the carton in their own individual boxes, surrounded by peanuts on all 6 sides, and topped off with bubble wrap. The carton was bashed in on one of the corners, and I was sure there would be breakage inside. NOT SO! Keep up the great work!
A satisfied customer – Carol
I hereby confirm the arrival of the package. It has been great doing online business with you. Great packing. All items are intact.
I am grateful for the assistance and guidance you provided and I am also sorry about the confusion I caused. My apologies.
Keep up the good work.
I just received my order of 1178a bulbs. I wanted to thank your staff for packing the bulbs very carefully, even for my order of 10 bulbs. They have arrived safe and sound all the way in Australia.
Thanks very much
I would like to compliment your sales and customer service areas. I had a really hard time finding a replacement bulb for an old spotlight I have. No stores around me had one. They all offered me a 50 watt or 75 watt replacement. The original bulb is 100watt, so why would I want to go dimmer. Anyway, after no success at my area stores, I searched online. My first choice wasn’t the best choice. The website showed my bulb “in stock”, but after waiting a week without getting a shipping confirmation, I called the company and they told me it wasn’t in stock.
Long story short, I saw your company carried the bulb. I called just to make sure it was in stock, and it was. So I went back online and placed my order. Ten minutes later I received a tracking number, and 2 days later, the bulb was delivered. That is the best service I have received in a long time. You are now my goto company for bulbs, you won me over.
Meanwhile, im still waiting for the other place to get back to me. I placed that order june 29th and still haven’t received it , or even get a tracking number, yet there website still says its “in stock”
Thank you for not being another company like that.
Thanks for your excellent support and the heads up on the lamp availability. I am very fortunate to have been advised by someone with your experience and caring!
All the best,
Just wanted to let you know that the lamp worked perfectly. I've used it review about seventy five 50 foot 8 mm reels. I am glad I had the opportunity to review all the reels before taking them to be converted to DVD. About 20 of the reels were mostly scenery and not worth copying. That more than covered the cost of the lamp.
I want to send you all a huge THANK YOU for the speedy delivery of my replacement lt. bulb for my magnifying mirror that was 8 years old. I was so afraid that I would have to totally replace this mirror and then have to pay in addition for someone to come in an install it. This was an expensive mirror and Beth & Bath had assured me that I would be able to replace the bulb when it died but when the time came they would not offer any help. I cannot tell you how many companies I contacted about finding a replacement bulb and you guys really came through for me. I thank you so much for your professionalism and the pride you have in doing a good job. I will definitely refer you to all my friends. Maggi
Just wanted to send one last thank you note to tell you how impressed I am with your business. Both you and the woman I spoke with showed "old school" customer service during this entire process with multiple phone and email communications that were very organized. Something you don't see much anymore.
Kudos to you and your team!
Thanks so much for sending the replacement bulb. It works! The lamp is fine and my 96 year old mother who depends on it due to poor eyesight is delighted.
I need to thank you for this smooth transaction. The replacement ballast fit almost perfectly. I'll order from you again in the future.
Thanks so much for a fast and detailed answer, via phone and E_mail.. The document is a great reference. My client may not have chosen the best lamp for their application. Now I can point them in the right direction.
Thanks for the reply and detailed instructions. Following your suggestion, I
reseated the bulb and gave it a good push. Never did hear the pop, but evidently
that was enough. The bulb came on and works like a champ!
Unfortunately, a lot of vendors wouldn't have bothered. Hats off to you
for caring and looking after your customers!!!
Thanks for all the work. I am not sure the profit on $12.95 is going to cover much of that effort, but I did order one. Looks like it will do fine. As far as rewiring for no dimmer, I assume I will put a switch on the hot (black) wire, and connect the Red lines to one side of the bulb (the vertical pair as the bulb sits on the table), and yellows to the other side (the other vertical pair of pins).
Thanks again. Stellar customer service for little profit. I don't see a way to put in a review, but see you have them. Here is another.
Thanks for the stellar customer service regarding my wife's lit makeup mirror. After my inquiry, you researched the correct ballast for my situation, and actually tested it with the circular fluorescent bulb I was trying to drive. Then gave me actionable information. I bought what you recommended.
Thanks for going above and beyond for me. Allan in Colorado.
I want to thank your company for doing such a professorial job on my order for Ballast FML27 27W.
It came very quickly, was less expensive then Amazon, and you supplied instructions.
I was very happy with the transaction. It was better then most Internet transactions.
I just wanted to tell you that I very much appreciate your support in helping me resolving my problem with both the lamp and the ballast.
It is really refreshing to deal with someone who is willing to go the extra mile in supporting a customer.
Again thank you very much,
O my goodness! I got it! You were terrific!!!SO patient n knowledgeable THANK YOU!!!
Thank you for all of your efforts! Customer Service must really be your middle name!!
I will retire the old unit and check the market for options. I will also take-up your suggestion about engineering a fixture to handle something from the current inventory of manufactured bulbs. First, I will check with a geologist about short-wave and long-wave band requirements for mineralogy and work from there.
I will drop by your end of the web for my bulbs, though, when the thought and engineering are completed.
All the best ....
Ordered 2 lights bulbs from you just a couple of days ago for my wifes' favorite fiber optic Snowman.... Got them today.
Wanted to let you know the bulb you recommend works great. My little Christmas tree is ready to go. Have a great new year.
I recently purchased and quickly and safely received an order of 4 FE-US-30/5000K Longstar lightbulbs. Thank you. I have just opened and tested each bulb against my existing similar bulb. I was happy to find that all worked upon first use and color was comparable to my existing product. Testing each on the same fixture, I found that one bulb has an audible hum. I tried the humming bulb on my other fixture and it continues to hum.
Is this bulb defective? What would you like me to do with it?
Note from Ron: We contacted the manufacturer and they are sending a replacement. We do not yet know if this will cause a premature failure but we are sure it is irriating so not acceptable. Sometimes a hum in a lamp can be a normal by product of dimming for example but the above is a fluorescent lamp that is not being dimmed and should not make a noticable humming. It is an electronic device so it is not perfectly silent when in operation.
Kudos to your entire staff on my online order, Receipt # RL - 378786, 06/12/2015.
I was more than pleasantly surprised to receive my package in 3 days via USPS Priority.
Best price, shipping, and customer service in my book.
Thanks for your help and the instruction for the return. I will ship my items today and I wanted to tell you that your customer service and support was outstanding. Due to this great experience I will be delighted to use replacementlightbulbs.com in the future and I will recommend your company to others.
Have a great day!
Good news, did your suggested testing and eureka! the new bulb worked fine in my wife's Tensor lamp, left it on a long time and no cycling occurred. Prior to exchanging the bulbs I cleaned the contacts, tightened the socket sides, in my lamp these were too open causing loose contact.
Will you believe Ron that my parents got those lamps in the late 60's (!) -plan to restore them with a new coat of paint, have already installed aluminum stick-on tape to the inside of the reflectors, improving brightness.
Always used the required # 93 bulbs which were readily available pre-packaged in hardware stores, a long time ago...when I could not find these, tried the 12V automotive single filament bulb, but somehow this always caused the on-off cycling..
Best wishes for the success of your company,
Thanks for your prompt reply.Pl. inform your boss about about my comment: "excellent service"!
The bulbs for my Eumig 8mm Projector arrived to day. THEY FIT!
I receivedmy order on Thursday, 06-27.
My order was, exactly what I ordered, exactly what I needed, in perfectcondition, and arrived so quickly that I thought I was living in an alternate dimension.
Outstanding performanceReplacementLightBulbs and thank you for your excellentservice.
Well done ... VERY well done.
Received the replacement bulb today. Works fine. Excellent packaging. Great Service from you.
Wanted to let you know I am pleased so far with this GX53 bulb replacement that I bought from your company. The original bulb replacements from Home Depot for the base fixture is no longer available so this LED light with its lower energy use and longer expected life was a great find.
St. Louis, Missouri
I just ordered some ballast & bulbs and wanted to thank you for having a well put together website. I know it is an endless battle to keep up a working site, and you are doing a fine job. Customer service was good also.
Susan and Joe
I just wanted to tell you that I received the bulbs today, and they fit perfectly in my lava lamp.
I’m very happy with my purchase, and from now on, I’ll go to you first for my light bulb needs.
I want to thank you and your team for the excellent service you provided. This is regarding receipt RL -325963 for a FC12T4/865/LG 5.45".
This is an item that does not seem to be easily found. We went to Office Depot on Sunday as it seemed they had what we needed. No, it was a smaller diameter, so forget that. Other local businesses did not list anything like it, either.
An online search allowed us to find you. The detailed diagram on your site proved that your offering was the EXACT item we needed so there was no confusion.
From the time I actually placed the order on Monday until it was in my mailbox today was about 46 hours. That is outstanding! Yes, USPS did their part, but obviously you processed the order and got it into the mail almost instantly.
Granted, this was a tiny order, yet you treated it like we were the biggest client you have. It surely is appreciated. That light is used daily and was greatly missed for those days when it was out of commission.
If all businesses provided the level of service you do, it would be a remarkable country. Thanks again. I will surely consider you for other bulb needs in the future now that I'm aware of you.
I just wanted you to know that the ballast worked perfectly!!! It was very easy to install and as you said, a bit smaller so it fit with ease! FYI - I am a maintenance tech by trade, so I already had a little advantage :)
Thanks again! I will definitely shop you guys again!
The bulb I received is an exact replacement and works perfectly! I received the bulb in a very timely manner. I intend to use your services again.
Thank You Much
I've been meaning to write to thank you for your correct advice a few weeks ago concerning a projector lamp to fit my dad's old Revere 85 regular eight projector. You were kind enough to spend time with me on the phone and tell me how to load the bulb I had (CZX/DAB 500W) but was having trouble fitting. Anyway, I did get it in as you instructed and the projector is working fine. Last night I watched my third birthday party that had many family members in it who are long gone.
I am planning to have some family over to watch the old movies and would like to have a second bulb on hand just in case. Is it better (secure) to order online or call the 800 number?
Thanks again for your help.
Hello, am writing to thank you for making it so easy for me to find the right bulb. I had been trying to find the right bulb for my Lava lamp for months! Finally after months of searching, I found what I needed here. Now I know where to shop for bulbs. I was beginning to feel that maybe they no longer had this bulb.Thank you, Thank you Thank you!!!!
Trinette from Evanston, Illinois
You may recall our previous conversations concerning the #13 light bulbs I purchased from you, and the problem I had in that 5 of the light bulbs would burn out afater approx. 4 hours of use each time.
You suggested I check the AC adapter with a voltage meter and you were right on the mark! The 3 volt output was actually reading 7.5 volts. I purchased an AC adapter with an output of 3 volts, 1 amp from Radio Shack, and it is working well. I have been burning the #13 lamp with the new adapter for 2 days now, burning the bulb approx. 7 hours each day, and no problem.
If I do have any problemsI will get back to you, but if I don't please accept this e-mail as abig "Thank You" for yourassistance and advice. It was truly appreciated.
Thank you for such great service!
Ordered late yesterday afternoon, delivered at noon today,
installed and ready for use tonight.
You are awesome!
Thank you so much for your time and effort in trying to get us the right light bulb. We are very impressed with your work ethic and willingness to go the extra mile. We will definitely tell our friends & family about your company/website.
You've been awesome (no wonder I ordered from you before). Thanks so much! I am going to place my order now :)
As my husband always says... Make it a great day!
Just wanted to let you know that I am very pleased with your service. My bulbs arrived sooner than expected and work perfectly! HarrietAnn Wilmington, Delaware Sent from my iPhone
I appreciate the fantastic service on my small order of two replacement ballasts. I had no chance of finding the right ballasts out here in my small town, and you got them to me in three days at a great price.
Special note from Ron: If any seller of products gets a purchase order from Zigma Supplies using 210-598-9455, cell 210-316-9933 and email email@example.com please be warned. They provided us with a purchase order on September 12th, 2012 and as of October 1st, 2013 they do not reply to emails, phone calls, mail and ultimately have not paid the $449.49 they owe us. They seem to be an importer ordering products in the USA and delivering them into Mexico. They had us drop ship to an address in Laredo Texas and bill them in San Antonio Texas.
Thank you so much for the fast reply as well as all of the info. I will look at each one of the bulbs today on the Contact Printerto see if I can find any more writing on them. It isbe later on this afternoon OK.
I know if anyone can match up these bulbs it will be you!!!! I can't tell you how many times we have used the Enarger that you found bulbs for. We had a WWII friend (lost him 1 1/2 years ago to cancer) that was a Navy Photographer, that enlarger brought back so many memories for him as the one he used during WW IIwas verysimilar to it. He and I would go to the darkroom so we could develop some of his old negatives, the pleasure that gave him can not be measured. AlsoI can't tell you how many times he said, " I sure am glad that guy (you) found the bulb for this thing".
We are not that far from you (Mocksville) so if it would help you to have the Contact Printer in hand wecould certainly run it over.
I will get back to you with any more info I find today.
JanDear Mr. Miller,
I wanted to send you an email about your wonderful, helpful associate Allison. I am sure that you do not get many of these emails and having been in the customer service industry I feel a need to let someone know when they were really helpful and kind. I spoke with Allison @336-882-2854 @12:42pm today January 10, 2013. She was very helpful & especially patientwith all my questions. Below is my order for the bulbs.I do not knowif she will ever knowthatyou got this email but I do know that younow know she wasand is a very helpful individual and that makes a difference for me.
I look forward to receiving my lamps very soon. I use these air purifiers because of my Lyme Disease issues and they are helpful in keeping things in the air away with my immune system be at risk.
Happy New Year!
Note: I have a big mouth and will let anyone who will listen, know about your site.
"Tag your it !!" ;~}
I really appreciate you taken time to address my concern; with suchemphasis.
PS: This bulb has our, Toshiba: 62MX195 RPTV, back to showing a sharp vivid picture.
Great Customer Service!!
I just wanted to let you guys know (please let Ron know as well, since I don't have his email address) that the bulb came in right in the nick of time yesterday for the presentation. You guys saved us! I got it installed and working with no problems. Considering the price and the service given, we'd be idiots not to use you in the future.
Hello: I would like to thank you for the "GREAT SERVICE" & "GREAT PRICES" it was a pleasure doing business you. Sincerely Thomas
I want to take the time to thank you for the prompt delivery of my purchase from your company. I was afraid I was not going to be able to find a replacement ballast for my light fixtures thatare relatively new, but the internet and your superb sales did a great job. Again, thanks and we will do business again of that I am sure. Best regards. MMarquezJr
We want to thank you for the 2nd bulb and you were right. That lamp does not work so we feel it is the lamp.We are going to buy another lamp and if it is ok with you, may we still use your company for bulbs? I noticed when shopping online that the bulbs are really expensive. Your company is the best in costs and you are excellent as far as customer service.
Do you prefer us to mail you back the 2nd light bulb you sent?
Again, thank you very much.
Kat and Ron
First of all, I am impressed and overwhelmed by your customer service. I placed the order early on Oct 11 and barely had time to make a cup of coffee before I got a confirmation that it was filled and packed. The box was on my step on Oct. 13. That's good service! Amazon can't do that. There are other sources on the web that have cheaper prices, but I just had a good feeling about yours.
Well, now the bad news. The Sylvania CBA projector bulb blew as soon as I placed it in the Bell and Howell (Slide Cube Projector Model 977Q) projector. The projector was cold, I wore cotton gloves, and the replacement bulb didn't appear to be damaged or brittle. It was also a"gentle install" - direct insert with no undue pressure or rocking. I didn't see any discoloration in the bulb after it blew. Looks pristine.
I'm not sure it is worth buying another bulb to try. So either it was just bad luck with the Sylvania CBAbulb or a surge from the projector power supply.
But anyhow, feel free to use the first paragraph of this e-mail on your "compliments" page. I'm impressed by how you do business. The PayPal was seemless and the package tracking accurate. Very smooth.
Note: We shipped a no charge replacement after checking a couple of techincal things with the customer in an attempt to assess the cause of the failure to prevent a repeat failure.
I just want to say thanks so much for my recent order. I ordered a ballast ( Item CH40-120B) for my reading lamp on Friday October 12 and received my ballast today, Monday October 15. I was amazed that it arrived so quickly. I did not have any trouble installing it in my lamp, thanks to the instructions included.
I did a google search for my part number and your company had the best information so that I could determine that I was getting the correct part and you also had the best price!
Sorry to say I had not heard of your company before, but I will be buying from you again and will let others know about you.
Thank you for your prompt reply.
At your next business meeting, I would suggest that it be considered you offer alternatives to UPS for international customers. I regularly order materials from the US and have consistently found the cost of UPS’s services to be outrageous. For a recent order of $126, UPS assessed services charges of $39 for border clearances, custom charges taxes and various surcharges. This did not include the shipping charges. They seem to apply a minimum charge to every item and in the case of a small value item such as a bulb, the customs charge will likely far exceed the value of the product.
In a profoundly competitive and international world, it is time policies changed to do away with archaic practices like UPS’s. Unfortunately, not allowing any other shipper is a detriment to your business and may well be a significant barrier to your international sales.
I thank you for your prompt reply.
Wow, I’m incredibly impressed that you’d take the time to a) respond and b) respond so incredibly well!!! That is the most fantastic explanation I’ve received in a decade. (I thought we were the only company that did this!).
What you explained are the things that I, as an end user, will never see or understand so thank you for letting me know what it’s like on the other side. After years of paying as much or more in taxes & brokerage and the like on small repair parts you’ve given me a great tip on how to avoid this form of government extortion. I couldn’t agree with you more that service counts and for many clients, speed as well. Price is only part of the issue. I also understand that companies lose control of the speed and delivery once it crosses into the Canadian system. We absolutely love to hate our postal system and our government regulations about items that come in from other countries. You are quite correct, things, even with couriers can be held at the border for days or weeks with absolutely no explanation. On rare occasion, the product just never arrives. We don’t trust our postal system, I’ll only use it for very small value items I can afford to lose and I won’t use it for larger items such as equipment. We’ll only courier.
I understand your reasoning and it makes perfectly good sense explained as you have. You’ve restored my faith in humanity by taking the time, on a Sunday morning to let me know, on a measly $20 order why things are done as they are. I hope you own this company because if you don’t your boss should really appreciate what you’ve done.
Thanks again for the fantastic reply.
It has been a few months now and the replacement bulb works great. Can't thank you enough for talking with me over the 180W markings on my old lamp and convincing me that the 250W lamp was actually the correct one. Installation went well, but there is a whole lot to take apart to get that lamp in (should almost offer a step by step video). The bulb itself was a little different in size but still fit in the space and managed to make all the connections work.
Thanks again for the help and, since I have two of these TVs, I will be buying more lampsfrom you again.
Lady who took my telephone order today was great. Polite, seemed to know her bulbs and gave me confidence I'm getting the right bulbs for what I need. Thank her for me.
(You can post this testimonial if you like – part of the reason I ordered from you was the testimonials I read)
I ordered a replacement ballast from you, EBCF-127-120V-LPF. I am writing to say thanks and tell you that your information regarding this product is outstanding. I do not know if you did all that yourself or just directed your guys to do it, but I appreciated it very much. Cost with shipping was 21.95 but it still saves me 13.00 over buying a new lamp at Walmart, or a name brand one that I would have to pay 60.00 for. I am no electrician but your information including dimensions (highly important) was so detailed I felt comfortable ordering the part and fixing it myself. Great job by you and your company. Thanks and Happy Thanksgiving to all of you. - Marty
I would like to say I have never received service like this before.....So fast efficient on the ball......Your company is the best I have ever dealt with.
I ordered 2 bulbs Friday received today, all info attached..The best!!
Hi Ron Once again, thank you for your help and your patience. Of all the places I contacted you were the only one that went out of your way to help me. I really do not use the tractor at night, as I said its kind of rare and it is an antique. Only a few out there. More for show even though it runs great. I ordered two of each bulb and will use the ones I like best for appearance. The other set will be spares. Thanks again. It was pleasure doing business with you. Regards John
Ron, thanks so very much for your excellent help yesterday (bad filament in quad lamp). Replacement ballast from you was fine. Lowes lamp “8694 UT 27W T4 3-1/4” 4pin” price = 9..84 w/tax now working fine.
Also, your website for the “27W” is so professional & was much help, especially the wiring info and comments.
I told my ENT Dr. about your business this am. They are always needing special bulbs.
Have a great day---you made mine yesterday.
I would like to compliment you on your quick and efficient service. We ordered 3 bulbs Wednesday evening and they arrived Saturday afternoon! And they are the right ones and work!
I just received my order of bulbs for my tractor. You did a very good job cross referencing them and I appreciate your help. They are a perfect replacement.
The two bulbs came today. They work perfectly. Your
response to my
inquiry and the bulbs both came well before I expected them.
From now on, you will be my top choice for hard-to-find bulbs.
Hi Ron: From one end of the U.S. to the other, I was surprised to see it in my mailbox so soon. They fit and works well.
You guys should add "Lightning Bolt"in your company name because of your super fast service. Thank you very much!
Hello ... I just wanted to say that when I was looking for replacement bulbs and came across your site, I thought I was being scammed because of the low prices. I am happy to say that I received my order quickly and professionally packed with first quality GE bulbs! Thank you very much for incredible service and for saving me a pile of cash.
Just want to thank you for the fantastic service.
Received the 4 bulbs in 3 days exactly as stated in your shipping policy. The order was perfectly filled by the very courteous lady over the phone.
The only issue was that your site did not allow the shipping address to be different from the credit card billing address and it look me some time to figure that out as it kept rejecting the order.
But no big deal after all.
GE 4411-1 Lamps
The order arrived today and as promised some feedback.
All twelve lamps arrived in perfect condition.
UPS do tend to take care of their stuff and the outer box looked perfect so I wasn't expecting to be eating too much glass for my supperas I opened it.
Was it all worth the effort and risk? The answer is too right it was ! I've completed the calculation below.
for your assistance, you have a great company there, be proud of it!
Thanks for your assistance, you have a great company there, be proud of it!
my regards to all involved in the shipment and let them know it arrived
Give my regards to all involved in the shipment and let them know it arrived safely.
Our next-to-last filmstrip projector bulb blew on Friday morning. I found your company online during lunch and my order was delivered Monday morning. That is a very impressive accomplishment. Thank you for the great customer service. I will order again.
On 4 March I ordered two type DAG projection lamps. Several days later, I received a box with only one of two lamps. Contacting Replacement Light Bulbs, I spoke to Ron and he said he would check and send the other lamp out. I just received the other DAG lamp a few minutes ago. I wish to thank Ron and everyone at RLB for courteous and prompt attention, both for my original order and the replacement of the missing lamp. It's refreshing and much appreciated to know there are still companies that still provide hassle-free, courteousservice to their customers.
Dear Sir,I wish to commend your business with the most quick delivery time for my parts! I really rely on my reading lite,and was lost without it! Thanks to your quality business,my lite is up and working again!!!! Thank you very much! Jerry
I received my bulb today and my lamp is finally back in service. I looked for days for one here in the Denver area, to no avail. You got it to me in 3 days! Thanks so much for the fast service. I will recommend you highly.
Ron, I just wanted to drop you a huge Thanks. I have made well over a hundred on line purchases, but this rates as one of, if not the best transactions I’ve made. From HIGH POINT, NC to Yakima, WA in two days. Parts installed and working fine. Again thank you.
Hi Ron Wow! Inquiry Monday, response Tuesday. Order Tuesday, receive Friday. And YES, the FML27/65 does work perfectly in my Balanced Spectrum lamps.
Many thanks to you and Kat and Jack Jr. and all the others. I'm delighted to have found you and will certainly do what I can to spread the word.
Satisfied customer John
PS May I add that your website is the most helpful of all those I've scouted. It's good to know there are still fine companies like yours around. When you're next in Maine, please stop by.
I ordered 2 ea CXL/CXR 8V50W projector lamps for use on my
Bolex projector. During the life of the projector [35 years] I have use
3 lamps [including the original Phillips 13113C/04, and two after
market lamps] and achieved good use over many years. The replacement
lamps I ordered arrived in good packaging and I put them to use. The
first lasted a total of 3 hours, the other 1.5 hour. The lamps, marked
Eiko brand, are obviously inferior product. Shall I throw them away,
never order from you again, and put a stop on the credit card payment;
or will you issue credit; or will you send replacements of proper goods
that have a reasonable life.
Note from Ron: This problem is usually caused by short on/off
cycles.Here is part of the email reply we sent to this customer: The filament is more brittle when hot
meaning it is easier to break. Make sure you do not jar the lamp when
hot and this includes the application of electricity. A good rule of
thumb is that once you turn the lamp off, leave it off for ten minutes
with the fan running before you move the projector, adjust the height
of the projector or turn the lamp back on. If you are running the
little 50 foot reels and you are cycling the lamp by running the lamp
for 3.5 minutes, turning the lamp off, setting up the next film and a
minute later turning the lamp back on then I would be surprised if you
got an hour and a half out of the lamp. Short on/off lamp cycles will
cause premature lamp failure. Professionals who do video transfer
cannot afford the time for the cooling cycle and they sometimes add
potentiometers to bring the voltage to the lamp up slowly as opposed to
flipping the light switch on or leave the lamp on for multiple reels
and, as a separate step, rewind the reels later. The
customer confirmed they used short on/off cycles and is convinced that
it is not the problem. In my opinion the lamps were not defective, the
operation was destuctive. The customer states that he is not at fault
and will continue to operate the projector in a destructive manner
convinced the lamps were the problem. We allowed him to return the
lamps for a refund and I asked him not to purchase the
next lamps from us as we cannot continue to be responsible for customer
mishandling. There is only one manufacturer in the world that I know of
that still makes this lamp and they do an excellent job with this lamp
This week I ordered a ballast for a light from your company. I placed the order in the morning and within the hour I had a tracking number and within two days I had it in my hand. I cannot tell you how impressed I am with the service and the handling of this transaction. I have never had such service and I can honestly tell you I am disappointed I do not have a need for your products more often. Thanks again for the great service.Michael
Just a follow-up to thank you for your great service.
Your replacement ballast fits fine and works in the fixtures I needed to repair.
you truley are one of the best around...love the light bulb
jokes also ...
I simply would like to drop you a brief note and convey I appreciate your quick and excellent service to my order. I was able to get three headlamp bulbs for my car for approximately what it would have cost me to purchase a single one locally.
I learned about you when ordering photographic light bulbs through my work, and decided to give you a try for one of my personal uses. For my small order, your company was extremely responsive and the product is first-rate.
I'll pass on a great recommendation to all my friends and acquaintances.
Thank you again,Ron
Hi Replacement Lightbulb Folks,
I just want to let you know that I think you are the best vendor I deal with in my capacity as Office Manager of the Digital Media Center. I research replacement and new equipment and parts for availability and favorable pricing several hours per week, and without fail, your company always has what I need, at the best price, and with the most prompt and reliable fulfillment.
Much thanks from a loyal (if infrequent) customer. -Deborah
Dear Ron:I wish to thank you and your company for the fast service and pleasant manner in which my order was handled. the bulb came in time for Christmas and I was able to show my parents their 50 year old movies that they took of us children. It was the highlight of their CHRISTMAS Thanks again Keith
I want to ex my thanks for sending me the bulbs. It made my Christmas. I look forward to ordering from you again in the near future.
Best wishes from a satisfied customer.
The replacement lamp (DEF)for my old 8mm "Keystone" projector arrived a few days ago just in time to view some treasuredold movies at our family Christmas get together.. You saved the day.....
Thanks for the great service.
I was very pleased with your service. Plus it was a bulb that I had a hard time finding. I will definitely recommend your company!
Thanks, we received it just fine and my 70 & 80 yr. old parents are tickleled to death!
Thanks for saving Christmas.
Received the bulbs today and they work fine. THANK YOU for your quick shipping and all the help you were on the phone. I won't hesitate to do business with you in the future and recommend you to anyone who has a need for bulbs.Have a great wkend and Happy Thanksgiving,Pat
I've received the lamp and it works perfectly.
I want to say thank you to you and your colleagues. Before I placed my order, I had a gentleman from your company call me as i was in a panic as to what had happened to my TV. He was so helpful and knowledgeable and professional.
I never really purchased item of this nature over the Internet and as you noticed i had placed an order for 2 lamps in error and you were kind enough to call me to make sure this was correct or not.
That is all i had to write - thanks again for your help and I'm looking forward to doing business with you again.
Best regards, Eric
Safely back from the warm island of Lanzarote to a cold Oslo, I found the last package from you on my doorstep. This time I was very careful and the projector now works wonderfully well. Thank you for another efficient and quick delivery.
I send you my very best wishes for your Christmas celebration and wish you also a happy and prospeous New Year.
Called earlier today with a problem with JDR E27 light bulb which was “shorter” than the original bulb…
Just to let you know your suggestion of bending the center tab down worked.
Thanks for your help.
I just wanted to say thank you! Iam very pleased with your fast shipping and the quality of the bulb! I will recommend you to anyone needing replacement bulbs and I will definitely purchase from you again!!
just wanted to express my gratitude and say thanks for a speedy delivery.
I thought I was going to struggle to get a replacement lamp with the lack of success I had locally. Your website was so easy and simple I don't know why no-one in Australia couldn't do the same thing. In fact it was so straight forward that I felt a little suspicious, to be honest. (You can tell I don't do much internet buying!) But for <AUD$210 the risk was small.
I was also impressed with the speed of delivery. The order was placed on the 4 Aug and I took delivery of the lamp on the morning of Monday 10 Aug. And I was able to monitor progress via the UPS website.
All very good stuff!
I shall certainly be recommending your services to anyone who needs a lamp/bulb.
Thanks again and good luck for the future,
This is a note to say thank you for the super service that I received on my order. The availability of the item information that was needed, the quick shipping and awesomely packaged product was wonderful.
I needed this bulb to review some very old footage of film on my viewer and it worked wonderful! Hard to believe that the little bulb would make a great recruit for finding lost childhood memories and family members that I did not have pictures of.
As this may seem a strange email……gratitude must go to you for getting this to me so quickly and efficiently! Thank you soooooooooooooooooooo much!
I come across vintage items that require bulbs (in the past did not believe they still existed)….so thank you and will make sure the business card and website information provided will be used again.
Have a blessed week ahead and weekend.
We got our light bulb today, thank you. The other bulb is still working fine, so the light must be ok.We will keep your card and and tell other people about your company,that you stand behind your products, and ship your items right away.We are very pleased with the service and the way you took care of us.
Just wanted to thank you for sending a replacement bulb so fast. I couldn't ask for better service.
Order Line: 800-692-3051
Sales: Address changes, invoice copies, tracking and delivery confirmation numbers, order status, product availability, payment options, shipping quotes, returns, damage claims
Technical Support: Help finding a product not listed, determining the correct lamp for your application, lamp handling and premature lamp failures
Large international orders that require special shipping arrangements
If you have compliments, complaints, suggestions, or help with areas not listed above please contact:Ron Miller