Recommendations and Complaints
Thank you for visiting ReplacementLightBulbs.com. The following are compliments and complaints from customers regarding our products and/or services. Customer identities are not provided for the protection of our customer's privacy. These emails and letters are unedited except to remove information not related to the compliment or complaint, to remove customer contact information or to add the country of origin.
I installed the replacement bulb yesterday and it works great. I appreciate your patience with me and the technical information you gave me. Thank you for the replacement and I wish you the best in the future.
This is fantastic news!
I have just placed my order for a dozen.
Thank you so much for your patience, perseverance, and amazing customer service these past 4 years to mfc’er this item. Just an FYI, the original sample that you sent me is still working fine (high quality).
Well, I came across a site called replacementlightbulbs.com and decided to check it out. After all I had looked at a number of others but didn't qualify for their mortgage for the CXL bulb for my projector.
I was quite surprised when I saw the same bulb on replacementlightbulbs.com for a fraction of what others were selling. Gotta admit, I was a little skeptical at first so I read a lot more. Did you know some sites actually have more than a first page? And they have other informative information on them..like yours? Wow! What a surprise!
As I was 90% ready to order from you I noticed a click to a page, of all things, jokes! Now I knew you were in N.C. so my initial thought was, Oh boy, a Southern conservative site that might try to get my Yankee dollars...probably run by a stereotype southerner. After reading further (the jokes) I realized that I didn't really care if you were a conservative or liberal...just that you had to be an ok guy to set up a site like that.
So with credit card in hand I purchased a replacement lamp for my projector from you And dang, what do you know? You had the gall to send it Priority Mail! Not only that but ordering it on a Friday you or your staff actually mailed it that afternoon. What are you really, a good old liberal businessman at heart (no offense intended)? And to add to my surprise, I got the darn thing the following Monday! Two days? You tryin' to start a new trend or something? Don't worry, I won't tell any of your competition!
Well the bulb works. It didn't explode or melt or whistle Dixie. It just worked and today that's something. If you keep this kind of service up I just may have to order from you again! Actually I'm going to get another CXL from you. I just want to know the difference between Ushio and Dr. Fisher other than 2.39 American.
I hope you understand this is all tongue in cheek and I'm really happy with your product and your site. Anyone who can put some of those jokes on his site can't be all bad, even if you're a southern "gentleman?" LOL!
Thanks for the fine product and excellent service.
BTW, I've been playing with computers since 1966 and been on Al Gore's internet since 1969 with a 30 year stop-over in scientific optics (telescopes, lasers, satellites optics, etc.)
Replacement bulb received, my projector working again. Thank you for your knowledge, expediency and professionalism.
Hope to do business with you in the future.
Yours truly Robert
Thanks so much, Ron. I really appreciate your prompt reply. You are the "best" in customer service and I really appreciate your great prices on the replacement bulbs!
Hello at Replacement Light Bulbs,
My (6)-F8T5/EX-N fluorescent bulbs arrived in excellent shape, great packaging. For your quality control information, one bulb flickers. I did not find any lot number labeling except for the manufacturer's mark on each end on the metal tube caps, a capital "J." Bulb labeling as per your online photo and cutsheet.
I bought these bulbs for my Porta-Trace Gagne 1012-1 light table. It is an old style, using fluorescent bulbs instead of LED type lights. Even though I live in the Chicago area, I could not find 5000K, 400L bulbs locally. Do not worry about sending me a replacement bulb; I will be dead and gone before I will use up the remaining (5) bulbs. I purchased multiples, understanding it is still a small order, to make more worth your company's efforts. Thanks for fulfilling my order!
Note from Ron: Here was our reply.
I just want to thank you for the advice you gave me. I replaced the sockets on my heat lamp and the bulbs that I purchased from you work find. Thanks for the help.
I talked to you earlier this afternoon about replacing the lightbulb on a Verilux lamp. You suggested grinding the tabs on the outer edge of the small oval on the base of the replacement bulb. It took about a minute and works very well. Again, thanks for the help. You are the epitome of a great businessman.
I just want to commend you on your excellent web site. I was able to select a ballast to replace my CFL floor lamp ballast and even match the colors for the wiring of the ballast. Very well thought out on your part. Thanks!
I received the two GE H7550-1 light bulbs Thursday...they work fine. I use my Craftsman Ultra Beam lantern nightly when I take the dog out...great lantern with bright long distance beam..helps to prevent walking in to a coyote or mountain lion unexpectedly.
Parcel received in a timely fashion as promised...quick confirmation on shipping......excellent packing. Thank you for being there..
I ordered 12 bulbs on 11/5/17 and was worried about breakage in transit. The Priority One box arrived today 11/9/17, and I have to compliment your packing department on a job well done! The 12 bulbs were rubber banded together in the center of the carton in their own individual boxes, surrounded by peanuts on all 6 sides, and topped off with bubble wrap. The carton was bashed in on one of the corners, and I was sure there would be breakage inside. NOT SO! Keep up the great work!
A satisfied customer – Carol
I hereby confirm the arrival of the package. It has been great doing online business with you. Great packing. All items are intact.
I am grateful for the assistance and guidance you provided and I am also sorry about the confusion I caused. My apologies.
Keep up the good work.
I just received my order of 1178a bulbs. I wanted to thank your staff for packing the bulbs very carefully, even for my order of 10 bulbs. They have arrived safe and sound all the way in Australia.
Thanks very much
I would like to compliment your sales and customer service areas. I had a really hard time finding a replacement bulb for an old spotlight I have. No stores around me had one. They all offered me a 50 watt or 75 watt replacement. The original bulb is 100watt, so why would I want to go dimmer. Anyway, after no success at my area stores, I searched online. My first choice wasn’t the best choice. The website showed my bulb “in stock”, but after waiting a week without getting a shipping confirmation, I called the company and they told me it wasn’t in stock.
Long story short, I saw your company carried the bulb. I called just to make sure it was in stock, and it was. So I went back online and placed my order. Ten minutes later I received a tracking number, and 2 days later, the bulb was delivered. That is the best service I have received in a long time. You are now my goto company for bulbs, you won me over.
Meanwhile, im still waiting for the other place to get back to me. I placed that order june 29th and still haven’t received it , or even get a tracking number, yet there website still says its “in stock”
Thank you for not being another company like that.
Thanks for your excellent support and the heads up on the lamp availability. I am very fortunate to have been advised by someone with your experience and caring!
All the best,
Just wanted to let you know that the lamp worked perfectly. I've used it review about seventy five 50 foot 8 mm reels. I am glad I had the opportunity to review all the reels before taking them to be converted to DVD. About 20 of the reels were mostly scenery and not worth copying. That more than covered the cost of the lamp.
I want to send you all a huge THANK YOU for the speedy delivery of my replacement lt. bulb for my magnifying mirror that was 8 years old. I was so afraid that I would have to totally replace this mirror and then have to pay in addition for someone to come in an install it. This was an expensive mirror and Beth & Bath had assured me that I would be able to replace the bulb when it died but when the time came they would not offer any help. I cannot tell you how many companies I contacted about finding a replacement bulb and you guys really came through for me. I thank you so much for your professionalism and the pride you have in doing a good job. I will definitely refer you to all my friends. Maggi
Just wanted to send one last thank you note to tell you how impressed I am with your business. Both you and the woman I spoke with showed "old school" customer service during this entire process with multiple phone and email communications that were very organized. Something you don't see much anymore.
Kudos to you and your team!
Thanks so much for sending the replacement bulb. It works! The lamp is fine and my 96 year old mother who depends on it due to poor eyesight is delighted.
I need to thank you for this smooth transaction. The replacement ballast fit almost perfectly. I'll order from you again in the future.
Thanks so much for a fast and detailed answer, via phone and E_mail.. The document is a great reference. My client may not have chosen the best lamp for their application. Now I can point them in the right direction.
Thanks for the reply and detailed instructions. Following your suggestion, I
reseated the bulb and gave it a good push. Never did hear the pop, but evidently
that was enough. The bulb came on and works like a champ!
Unfortunately, a lot of vendors wouldn't have bothered. Hats off to you
for caring and looking after your customers!!!
Thanks for all the work. I am not sure the profit on $12.95 is going to cover much of that effort, but I did order one. Looks like it will do fine. As far as rewiring for no dimmer, I assume I will put a switch on the hot (black) wire, and connect the Red lines to one side of the bulb (the vertical pair as the bulb sits on the table), and yellows to the other side (the other vertical pair of pins).
Thanks again. Stellar customer service for little profit. I don't see a way to put in a review, but see you have them. Here is another.
Thanks for the stellar customer service regarding my wife's lit makeup mirror. After my inquiry, you researched the correct ballast for my situation, and actually tested it with the circular fluorescent bulb I was trying to drive. Then gave me actionable information. I bought what you recommended.
Thanks for going above and beyond for me. Allan in Colorado.
I want to thank your company for doing such a professorial job on my order for Ballast FML27 27W.
It came very quickly, was less expensive then Amazon, and you supplied instructions.
I was very happy with the transaction. It was better then most Internet transactions.
I just wanted to tell you that I very much appreciate your support in helping me resolving my problem with both the lamp and the ballast.
It is really refreshing to deal with someone who is willing to go the extra mile in supporting a customer.
Again thank you very much,
O my goodness! I got it! You were terrific!!!SO patient n knowledgeable THANK YOU!!!
Thank you for all of your efforts! Customer Service must really be your middle name!!
I will retire the old unit and check the market for options. I will also take-up your suggestion about engineering a fixture to handle something from the current inventory of manufactured bulbs. First, I will check with a geologist about short-wave and long-wave band requirements for mineralogy and work from there.
I will drop by your end of the web for my bulbs, though, when the thought and engineering are completed.
All the best ....
Ordered 2 lights bulbs from you just a couple of days ago for my wifes' favorite fiber optic Snowman.... Got them today.
Wanted to let you know the bulb you recommend works great. My little Christmas tree is ready to go. Have a great new year.
I recently purchased and quickly and safely received an order of 4 FE-US-30/5000K Longstar lightbulbs. Thank you. I have just opened and tested each bulb against my existing similar bulb. I was happy to find that all worked upon first use and color was comparable to my existing product. Testing each on the same fixture, I found that one bulb has an audible hum. I tried the humming bulb on my other fixture and it continues to hum.
Is this bulb defective? What would you like me to do with it?
Note from Ron: We contacted the manufacturer and they are sending a replacement. We do not yet know if this will cause a premature failure but we are sure it is irriating so not acceptable. Sometimes a hum in a lamp can be a normal by product of dimming for example but the above is a fluorescent lamp that is not being dimmed and should not make a noticable humming. It is an electronic device so it is not perfectly silent when in operation.
Kudos to your entire staff on my online order, Receipt # RL - 378786, 06/12/2015.
I was more than pleasantly surprised to receive my package in 3 days via USPS Priority.
Best price, shipping, and customer service in my book.
Thanks for your help and the instruction for the return. I will ship my items today and I wanted to tell you that your customer service and support was outstanding. Due to this great experience I will be delighted to use replacementlightbulbs.com in the future and I will recommend your company to others.
Have a great day!
Good news, did your suggested testing and eureka! the new bulb worked fine in my wife's Tensor lamp, left it on a long time and no cycling occurred. Prior to exchanging the bulbs I cleaned the contacts, tightened the socket sides, in my lamp these were too open causing loose contact.
Will you believe Ron that my parents got those lamps in the late 60's (!) -plan to restore them with a new coat of paint, have already installed aluminum stick-on tape to the inside of the reflectors, improving brightness.
Always used the required # 93 bulbs which were readily available pre-packaged in hardware stores, a long time ago...when I could not find these, tried the 12V automotive single filament bulb, but somehow this always caused the on-off cycling..
Best wishes for the success of your company,
Thanks for your prompt reply.Pl. inform your boss about about my comment: "excellent service"!
The bulbs for my Eumig 8mm Projector arrived to day. THEY FIT!
I receivedmy order on Thursday, 06-27.
My order was, exactly what I ordered, exactly what I needed, in perfectcondition, and arrived so quickly that I thought I was living in an alternate dimension.
Outstanding performanceReplacementLightBulbs and thank you for your excellentservice.
Well done ... VERY well done.
Received the replacement bulb today. Works fine. Excellent packaging. Great Service from you.
Wanted to let you know I am pleased so far with this GX53 bulb replacement that I bought from your company. The original bulb replacements from Home Depot for the base fixture is no longer available so this LED light with its lower energy use and longer expected life was a great find.
St. Louis, Missouri
I just ordered some ballast & bulbs and wanted to thank you for having a well put together website. I know it is an endless battle to keep up a working site, and you are doing a fine job. Customer service was good also.
Susan and Joe
I just wanted to tell you that I received the bulbs today, and they fit perfectly in my lava lamp.
I’m very happy with my purchase, and from now on, I’ll go to you first for my light bulb needs.
I want to thank you and your team for the excellent service you provided. This is regarding receipt RL -325963 for a FC12T4/865/LG 5.45".
This is an item that does not seem to be easily found. We went to Office Depot on Sunday as it seemed they had what we needed. No, it was a smaller diameter, so forget that. Other local businesses did not list anything like it, either.
An online search allowed us to find you. The detailed diagram on your site proved that your offering was the EXACT item we needed so there was no confusion.
From the time I actually placed the order on Monday until it was in my mailbox today was about 46 hours. That is outstanding! Yes, USPS did their part, but obviously you processed the order and got it into the mail almost instantly.
Granted, this was a tiny order, yet you treated it like we were the biggest client you have. It surely is appreciated. That light is used daily and was greatly missed for those days when it was out of commission.
If all businesses provided the level of service you do, it would be a remarkable country. Thanks again. I will surely consider you for other bulb needs in the future now that I'm aware of you.
I just wanted you to know that the ballast worked perfectly!!! It was very easy to install and as you said, a bit smaller so it fit with ease! FYI - I am a maintenance tech by trade, so I already had a little advantage :)
Thanks again! I will definitely shop you guys again!
The bulb I received is an exact replacement and works perfectly! I received the bulb in a very timely manner. I intend to use your services again.
Thank You Much
I've been meaning to write to thank you for your correct advice a few weeks ago concerning a projector lamp to fit my dad's old Revere 85 regular eight projector. You were kind enough to spend time with me on the phone and tell me how to load the bulb I had (CZX/DAB 500W) but was having trouble fitting. Anyway, I did get it in as you instructed and the projector is working fine. Last night I watched my third birthday party that had many family members in it who are long gone.
I am planning to have some family over to watch the old movies and would like to have a second bulb on hand just in case. Is it better (secure) to order online or call the 800 number?
Thanks again for your help.
Hello, am writing to thank you for making it so easy for me to find the right bulb. I had been trying to find the right bulb for my Lava lamp for months! Finally after months of searching, I found what I needed here. Now I know where to shop for bulbs. I was beginning to feel that maybe they no longer had this bulb.Thank you, Thank you Thank you!!!!
Trinette from Evanston, Illinois
You may recall our previous conversations concerning the #13 light bulbs I purchased from you, and the problem I had in that 5 of the light bulbs would burn out afater approx. 4 hours of use each time.
You suggested I check the AC adapter with a voltage meter and you were right on the mark! The 3 volt output was actually reading 7.5 volts. I purchased an AC adapter with an output of 3 volts, 1 amp from Radio Shack, and it is working well. I have been burning the #13 lamp with the new adapter for 2 days now, burning the bulb approx. 7 hours each day, and no problem.
If I do have any problemsI will get back to you, but if I don't please accept this e-mail as abig "Thank You" for yourassistance and advice. It was truly appreciated.
Thank you for such great service!
Ordered late yesterday afternoon, delivered at noon today,
installed and ready for use tonight.
You are awesome!
Thank you so much for your time and effort in trying to get us the right light bulb. We are very impressed with your work ethic and willingness to go the extra mile. We will definitely tell our friends & family about your company/website.
You've been awesome (no wonder I ordered from you before). Thanks so much! I am going to place my order now :)
As my husband always says... Make it a great day!
Just wanted to let you know that I am very pleased with your service. My bulbs arrived sooner than expected and work perfectly! HarrietAnn Wilmington, Delaware Sent from my iPhone
I appreciate the fantastic service on my small order of two replacement ballasts. I had no chance of finding the right ballasts out here in my small town, and you got them to me in three days at a great price.
Special note from Ron: If any seller of products gets a purchase order from Zigma Supplies using 210-598-9455, cell 210-316-9933 and email firstname.lastname@example.org please be warned. They provided us with a purchase order on September 12th, 2012 and as of October 1st, 2013 they do not reply to emails, phone calls, mail and ultimately have not paid the $449.49 they owe us. They seem to be an importer ordering products in the USA and delivering them into Mexico. They had us drop ship to an address in Laredo Texas and bill them in San Antonio Texas.
Thank you so much for the fast reply as well as all of the info. I will look at each one of the bulbs today on the Contact Printerto see if I can find any more writing on them. It isbe later on this afternoon OK.
I know if anyone can match up these bulbs it will be you!!!! I can't tell you how many times we have used the Enarger that you found bulbs for. We had a WWII friend (lost him 1 1/2 years ago to cancer) that was a Navy Photographer, that enlarger brought back so many memories for him as the one he used during WW IIwas verysimilar to it. He and I would go to the darkroom so we could develop some of his old negatives, the pleasure that gave him can not be measured. AlsoI can't tell you how many times he said, " I sure am glad that guy (you) found the bulb for this thing".
We are not that far from you (Mocksville) so if it would help you to have the Contact Printer in hand wecould certainly run it over.
I will get back to you with any more info I find today.
JanDear Mr. Miller,
I wanted to send you an email about your wonderful, helpful associate Allison. I am sure that you do not get many of these emails and having been in the customer service industry I feel a need to let someone know when they were really helpful and kind. I spoke with Allison @336-882-2854 @12:42pm today January 10, 2013. She was very helpful & especially patientwith all my questions. Below is my order for the bulbs.I do not knowif she will ever knowthatyou got this email but I do know that younow know she wasand is a very helpful individual and that makes a difference for me.
I look forward to receiving my lamps very soon. I use these air purifiers because of my Lyme Disease issues and they are helpful in keeping things in the air away with my immune system be at risk.
Happy New Year!
Note: I have a big mouth and will let anyone who will listen, know about your site.
"Tag your it !!" ;~}
I really appreciate you taken time to address my concern; with suchemphasis.
PS: This bulb has our, Toshiba: 62MX195 RPTV, back to showing a sharp vivid picture.
Great Customer Service!!
I just wanted to let you guys know (please let Ron know as well, since I don't have his email address) that the bulb came in right in the nick of time yesterday for the presentation. You guys saved us! I got it installed and working with no problems. Considering the price and the service given, we'd be idiots not to use you in the future.
Hello: I would like to thank you for the "GREAT SERVICE" & "GREAT PRICES" it was a pleasure doing business you. Sincerely Thomas
I want to take the time to thank you for the prompt delivery of my purchase from your company. I was afraid I was not going to be able to find a replacement ballast for my light fixtures thatare relatively new, but the internet and your superb sales did a great job. Again, thanks and we will do business again of that I am sure. Best regards. MMarquezJr
We want to thank you for the 2nd bulb and you were right. That lamp does not work so we feel it is the lamp.We are going to buy another lamp and if it is ok with you, may we still use your company for bulbs? I noticed when shopping online that the bulbs are really expensive. Your company is the best in costs and you are excellent as far as customer service.
Do you prefer us to mail you back the 2nd light bulb you sent?
Again, thank you very much.
Order Line: 800-692-3051
Sales: Address changes, invoice copies, tracking and delivery confirmation numbers, order status, product availability, payment options, shipping quotes, returns, damage claims
Technical Support: Help finding a product not listed, determining the correct lamp for your application, lamp handling and premature lamp failures
Large international orders that require special shipping arrangements
If you have compliments, complaints, suggestions, or help with areas not listed above please contact:Ron Miller