Recommendations and Complaints

Thank you for visiting ReplacementLightBulbs.com. The following are compliments and complaints from customers regarding our products and/or services. Customer identities are not provided for the protection of our customer's privacy. These emails and letters are unedited except to remove information not related to the compliment or complaint, to remove customer contact information or to add the country of origin.


I just want to commend you on your excellent web site. I was able to select a ballast to replace my CFL floor lamp ballast and even match the colors for the wiring of the ballast. Very well thought out on your part. Thanks!



Hello Ron,
   I received the two GE H7550-1 light bulbs Thursday...they work fine.  I use my Craftsman Ultra Beam lantern nightly when I take the dog out...great lantern with bright long distance beam..helps to prevent walking in to a coyote or mountain lion unexpectedly.
Parcel received in a timely fashion as promised...quick confirmation on shipping......excellent packing.  Thank you for being there..
Mariposa, Calif. 



Hi Ron,

I ordered 12 bulbs on 11/5/17 and was worried about breakage in transit. The Priority One box arrived today 11/9/17, and I have to compliment your packing department on a job well done! The 12 bulbs were rubber banded together in the center of the carton in their own individual boxes, surrounded by peanuts on all 6 sides, and topped off with bubble wrap. The carton was bashed in on one of the corners, and I was sure there would be breakage inside. NOT SO! Keep up the great work!

A satisfied customer – Carol


Hello Ron,

I hereby confirm the arrival of the package. It has been great doing online business with you. Great packing. All items are intact.
I am grateful for the assistance and guidance you provided and I am also sorry about the confusion I caused. My apologies. 

Keep up the good work.

Best regards.



Dear Ron,

I just received my order of 1178a bulbs. I wanted to thank your staff for packing the bulbs very carefully, even for my order of 10 bulbs. They have arrived safe and sound all the way in Australia.

Thanks very much


I would like to compliment your sales and customer service areas.  I had a really hard time finding a replacement bulb for an old spotlight I have. No stores around me had one. They all offered me a 50 watt or 75 watt replacement. The original bulb is 100watt, so why would I want to go dimmer.  Anyway, after no success at my area stores, I searched online.  My first choice wasn’t the best choice. The website showed my bulb “in stock”, but after waiting a week without getting a shipping confirmation, I called the company and they told me it wasn’t in stock.

Long story short, I saw your company carried the bulb. I called just to make sure it was in stock, and it was.  So I went back online and placed my order. Ten minutes later I received a tracking number, and 2 days later, the bulb was delivered.  That is the best service I have received in a long time. You are now my goto company for bulbs, you won me over.

Meanwhile, im still waiting for the other place to get back to me. I placed that order june 29th and still haven’t received it , or even get a tracking number, yet there website still says its “in stock”

Thank you for not being another company like that.



Thanks  for your excellent support and the heads up on the lamp availability.  I am very fortunate to have been advised by someone with your experience and caring!

All the best,



Just wanted to let you know that the lamp worked perfectly.  I've used it review about seventy five 50 foot 8 mm reels.  I am glad I had the opportunity to review all the reels before taking them to be converted to DVD.  About 20 of the reels were mostly scenery and not worth copying.  That more than covered the cost of the lamp. 


I want to send you all a huge THANK YOU  for the speedy delivery of my replacement lt. bulb for my magnifying mirror that was 8 years old. I was so afraid that I would have to totally replace this mirror and then have to pay in addition for someone to come in an install it. This was an expensive mirror and Beth & Bath had assured me that I would be able to replace the bulb when it died but when the time came they would not offer any help.  I cannot tell you how many companies I contacted about finding a replacement bulb and you guys really came through for me. I thank you so much for your professionalism and the pride you have in doing a good job.  I will definitely refer you to all my friends.  Maggi

Just wanted to send one last thank you note to tell you how impressed I am with your business. Both you and the woman I spoke with showed "old school" customer service during this entire process with multiple phone and email communications that were very organized. Something you don't see much anymore.

Kudos to you and your team!


Have been using the bulb for a few sessions now and all OK. (I'm converting old 8mm movies to digital). Thanks for your great service and best of the holiday and new year to you. Gord

Thanks so much for sending the replacement bulb. It works! The lamp is fine and my 96 year old mother who depends on it due to poor eyesight is delighted.



I need to thank you for this smooth transaction. The replacement ballast fit almost perfectly. I'll order from you again in the future.


I LOVE you guys! You have made my Christmas brighter, literally and figuratively! I have been searching for this hard to find lightbulb for the up light in my ceiling fan for well over a year. After being sent candelabra lights bulbs and Christmas tree bulbs all of which I could find locally and being brushed off and left hanging, as I know this is not a big money making order, your people responded to me immediately, kept up the correspondence and found the bulb I needed. Within a 24 hour period. I am amazed and delighted! As far as I am concerned, you are the ONLY online market that stands behind what you say, that you can find the “hard to find” bulbs, but most importantly, you WILL DELIVER!!! Thank you thank you thank you!! And a very Merry Christmas to you all.


You're the best!

Thanks so much for a fast and detailed answer, via phone and E_mail.. The document is a great reference. My client may not have chosen the best lamp for their application. Now I can point them in the right direction.

Thanks again,
Happy Holidays

Thanks for the reply and detailed instructions. Following your suggestion, I
reseated the bulb and gave it a good push. Never did hear the pop, but evidently
that was enough. The bulb came on and works like a champ!
Unfortunately, a lot of vendors wouldn't have bothered. Hats off to you
for caring and looking after your customers!!!
Thanks again,

Hi Ron,

Thanks for all the work. I am not sure the profit on $12.95 is going to cover much of that effort, but I did order one. Looks like it will do fine. As far as rewiring for no dimmer, I assume I will put a switch on the hot (black) wire, and connect the Red lines to one side of the bulb (the vertical pair as the bulb sits on the table), and yellows to the other side (the other vertical pair of pins).

Thanks again. Stellar customer service for little profit. I don't see a way to put in a review, but see you have them. Here is another.

Hi Ron,
Thanks for the stellar customer service regarding my wife's lit makeup mirror. After my inquiry, you researched the correct ballast for my situation, and actually tested it with the circular fluorescent bulb I was trying to drive. Then gave me actionable information. I bought what you recommended.
Thanks for going above and beyond for me. Allan in Colorado.

I want to thank your company for doing such a professorial job on my order for Ballast FML27 27W.

It came very quickly, was less expensive then Amazon, and you supplied instructions.

I was very happy with the transaction. It was better then most Internet transactions.

Thank you.

Ansonia, CT

Hi Ron,

I just wanted to tell you that I very much appreciate your support in helping me resolving my problem with both the lamp and the ballast.
It is really refreshing to deal with someone who is willing to go the extra mile in supporting a customer.

Again thank you very much,


O my goodness! I got it! You were terrific!!!SO patient n knowledgeable THANK YOU!!!


Thank you for all of your efforts! Customer Service must really be your middle name!!

I will retire the old unit and check the market for options. I will also take-up your suggestion about engineering a fixture to handle something from the current inventory of manufactured bulbs. First, I will check with a geologist about short-wave and long-wave band requirements for mineralogy and work from there.

I will drop by your end of the web for my bulbs, though, when the thought and engineering are completed.

All the best ....



Ordered 2 lights bulbs from you just a couple of days ago for my wifes' favorite fiber optic Snowman.... Got them today.
Great job and I will recommend your company...

Thanks again,

Hi Ron

Wanted to let you know the bulb you recommend works great. My little Christmas tree is ready to go. Have a great new year.


Hello Ron,

I just wanted to thank you for the great service I've received while placing a small order with your company. The transaction was fantastic, and the turnaround time on the order really blew me away.

You guys are doing a great job over there, and I appreciate it.

Thank you,


The bulbs I ordered, Cat # 2330 came today.
VERY disappointed with the cheap china bulbs.
Had you indicated they were made in China, I would have shopped elsewhere.

Our response to Steven's complaint

Hello Steven,

Thank you for your purchase!

I am sorry that you are disappointed. At the moment most light bulbs are made in China. Stop in Walmart and pick up a GE light bulb and light bulbs that were long ago made in the USA, a few years ago made in Hungary are now almost all made in China.

I have no notes complaining of the quality of the 2330 lamps made in China. China like anywhere else has some of the best and worst manufacturing in the world. We carefully select manufacturers that produce good quality. The products we have had the most problems with from a quality standpoint are GE products made in Mexico.

Is your only complaint that they are made in China or is there a quality issue that you can quantify for me to put in my notes?

Do you know of a source for this lamp that currently manufacturers this lamp outside of China?

If you are willing to purchase a manufacturing run and know of a source you prefer to make the lamp we will be happy to put that together for you.

Most customers are excited that we took the initiative to have the lamps manufactured and that they can get the lamps at all.

Please return the lamps with a request for a refund. We do not charge a restocking fee and we do not require an RMA number for returns.

In the future should you be sensitive to the country of manufacturer we are happy to check the country for you. We cannot usually choose the country of manufacturer but upon request we will be happy to look at the product and report back to you before you make your purchasing decision.



I just wanted to give you a big "thank you" for the bulbs I recently ordered. They fit my daughter's lava lamp perfectly. For nearly a year I searched store after store but could never find the right type and size of bulb, and then I came across your website and hit the jackpot. The shipping charges were a bit pricey, but the bulbs were reasonably priced and the service was so fast that I received them within 2 days of placing the order. Thank you so much!


Thank you for the great service and great selection of bulbs. I didn’t think i’d ever find a replacement for some incidental lights i bought in L.A. in the 1980s - but after using the specifications on your site i was able to judge the oddball replacement and they work great.

what did we do before the internet??

have a great day!



I recently purchased and quickly and safely received an order of 4 FE-US-30/5000K Longstar lightbulbs. Thank you. I have just opened and tested each bulb against my existing similar bulb. I was happy to find that all worked upon first use and color was comparable to my existing product. Testing each on the same fixture, I found that one bulb has an audible hum. I tried the humming bulb on my other fixture and it continues to hum.

Is this bulb defective? What would you like me to do with it?

Thank you,


Note from Ron: We contacted the manufacturer and they are sending a replacement. We do not yet know if this will cause a premature failure but we are sure it is irriating so not acceptable. Sometimes a hum in a lamp can be a normal by product of dimming for example but the above is a fluorescent lamp that is not being dimmed and should not make a noticable humming. It is an electronic device so it is not perfectly silent when in operation.

I received the replacement ballast on Monday 7/6 for a 60" Full Spectrum Floor Lamp that fail last week. The new ballast was smaller then the original, but fit in the compartment with a little modification.

I just wanted to thank you for the quick shipment and I will be ordering a spare ballast as a backup for the other lamp.



Good Morning,
Kudos to your entire staff on my online order, Receipt # RL - 378786, 06/12/2015.
I was more than pleasantly surprised to receive my package in 3 days via USPS Priority.
Best price, shipping, and customer service in my book.

I have a 1937 packard and the headlight bulbs I just purchased were perfect. Thank you so much, I will spread the word. Sincerely Tim

Thanks for your help and the instruction for the return. I will ship my items today and I wanted to tell you that your customer service and support was outstanding. Due to this great experience I will be delighted to use replacementlightbulbs.com in the future and I will recommend your company to others.
Have a great day!


Hello Ron, thanks again for the continued support through your kind and detailed correspondence.

Good news, did your suggested testing and eureka! the new bulb worked fine in my wife's Tensor lamp, left it on a long time and no cycling occurred. Prior to exchanging the bulbs I cleaned the contacts, tightened the socket sides, in my lamp these were too open causing loose contact.

Will you believe Ron that my parents got those lamps in the late 60's (!) -plan to restore them with a new coat of paint, have already installed aluminum stick-on tape to the inside of the reflectors, improving brightness.

Always used the required # 93 bulbs which were readily available pre-packaged in hardware stores, a long time ago...when I could not find these, tried the 12V automotive single filament bulb, but somehow this always caused the on-off cycling..

Best wishes for the success of your company,


Just wanted to take a second to let you know how pleased I was with your service.

As a new customer, I had no idea what to expect. I was pleasantly surprised at the rapid turnaround and shipping of my order and they arrived on Friday the 3rd (only 2 days later). That's faster than Amazon, on something they didn't stock, and you folks are obviously doing a lot of things right.

I'll be ordering from you again. Great Job.

Bothell, WA

Hi Ron,
Greetings, I am impressed by the way you handled my order, I got the bulbs, in good working condition and within 4 working days, I should have included the bulb for my projector lamp but I forgot to order it. Anyway thank you very much I will recommend you to my friends that will be needing bulbs not available here locally.


Ron, thanks again, the light works as you directed!

The first light had only two wires going to the light socket, I had to run 4 wires to the socket outside the post because there was not enough room to put them inside, looks funny but functional!

The second light was straight forward, all the wires were in the center post and all I had to do was replace the ballast and it works fine!

Thanks again, first class service!



Thank you for the receipt. And double thank you for having this very hard to find NOS neon bulb. It's for my late '50's tube tester. Actually, it's as old as I am.

Question.........at the bottom of the receipt after the receipt number is "Cupcake". I'm curious, what does that mean ? I like cupcakes, do you too?!

Regards, Mike


I received the new sockets, installed them and…… they worked perfectly.
Thank you so much for your help in having these made up for me!


Greetings: I recently ordered a CH40-120B FML 27W ballast to replace the one in my computer desk lamp. I just wanted to let you know that I was pleased with the entire ordering process. The item was very well described, well packaged, well documented, and promptly delivered. I would be more than happy to refer those in need of these type of items to your company.


Thanks for the quick delivery of an Osram P-VIP 230W/0.8 E20.8 today.
I called in the order yesterday afternoon, very helpful over the phone, and VERY helpful to have projector back up and running today.

Will purchase from you again, and will recommend to any and all who need specialty bulbs.


Thanks for your prompt reply.
Pl. inform your boss about about my comment: "excellent service"!


I just wanted to send a quick thank you. I have a rather old lamp above my bed that apparently uses what I found out to be somewhat weird bulbs. It had been working perfectly almost nonstop for years, but last month one of the bulbs started flickering and burned out, and then about 2 weeks later the other and final bulb did the same. So I just assumed I could find new bulbs for it, but lo and behold, they were not as common as I would have hoped, definitively not a Home Depot item for sure. I basically came to find out that on the whole of the interwebs there was but one purveyor of such an item. ReplacementLightBulbs.com. So I quickly placed my order for 2 of these bulbs, and within a week sitting in my mailbox was a wonderful little package that will allow me to see in the dark once more.

So....I thank you for existing, and I thank you for stocking
CF13SE/865-2G7 Compact Fluorescent Lamp



I received my new lamp and now my beloved Digital Projection Mercury HD is back on the ceiling and throwing a wonderful picture. I will need to recal the projector once I get about a 100 on the lamp.

The packing of the lamp was outstanding and I received allot quicker than I thought I would. I look forward to doing business with you in the futurer when I need a new lamp and counter reset.

Semper Fi


USMC Retired

Ron, I'm Jerry Brownlee and I have been a recent customer of your company. On or about 10/02/2014, I placed an order for a CH40-120B ballast and a SC-221 socket to repair a floor lamp for my dad. Parts were shipped THAT DAY. Your team is definitely doing something right. The part fit and the instructions were sufficient to make the repair a no-brainer. I salute you sir for a job well done. Please pass along a big "thank you" for helping me out. Jerry ​


Thank You for your excellent assistance with our Bell & Howell FML27W floor lamp restoration. Your CH40-120B ballast we purchased from you worked perfectly. The wiring information you included made the project take care of itself. Total time was about a minute or 2.

Thanks again for having this module and info available to bring an excellent lamp back to life.

Best Regards,

San Jose, CA

Hi Ron,

Lamps are received. Everything's ok.

Thank you for great service, keep up the good work!

Med vänlig hälsning / Best regards,



Dear Ron:

The bulbs for my Eumig 8mm Projector arrived to day. THEY FIT!
After searching for several years for these bulbs you have ended my search.
What a wonderful service you have.
Again many thanks.



I receivedmy order on Thursday, 06-27.
My order was, exactly what I ordered, exactly what I needed, in perfectcondition, and arrived so quickly that I thought I was living in an alternate dimension.
Outstanding performanceReplacementLightBulbs and thank you for your excellentservice.
Well done ... VERY well done.

FT Rouse

Received the replacement bulb today. Works fine. Excellent packaging. Great Service from you.



Wanted to let you know I am pleased so far with this GX53 bulb replacement that I bought from your company. The original bulb replacements from Home Depot for the base fixture is no longer available so this LED light with its lower energy use and longer expected life was a great find.


St. Louis, Missouri

I just ordered some ballast & bulbs and wanted to thank you for having a well put together website. I know it is an endless battle to keep up a working site, and you are doing a fine job. Customer service was good also.
Thanks again
Susan and Joe

Great Service

I just wanted to thank you for the prompt and great service in getting a ballast to me. I just got it in the lamp-- It works. Thanks again.

From the other side of the mountain,


Hello Ron,

I just wanted to tell you that I received the bulbs today, and they fit perfectly in my lava lamp.

I’m very happy with my purchase, and from now on, I’ll go to you first for my light bulb needs.



I want to thank you and your team for the excellent service you provided. This is regarding receipt RL -325963 for a FC12T4/865/LG 5.45".
This is an item that does not seem to be easily found. We went to Office Depot on Sunday as it seemed they had what we needed. No, it was a smaller diameter, so forget that. Other local businesses did not list anything like it, either.
An online search allowed us to find you. The detailed diagram on your site proved that your offering was the EXACT item we needed so there was no confusion.
From the time I actually placed the order on Monday until it was in my mailbox today was about 46 hours. That is outstanding! Yes, USPS did their part, but obviously you processed the order and got it into the mail almost instantly.
Granted, this was a tiny order, yet you treated it like we were the biggest client you have. It surely is appreciated. That light is used daily and was greatly missed for those days when it was out of commission.
If all businesses provided the level of service you do, it would be a remarkable country. Thanks again. I will surely consider you for other bulb needs in the future now that I'm aware of you.
Kissimmee, FL

Hey Ron!

I just wanted you to know that the ballast worked perfectly!!! It was very easy to install and as you said, a bit smaller so it fit with ease! FYI - I am a maintenance tech by trade, so I already had a little advantage :)

Thanks again! I will definitely shop you guys again!

Hi Ron,

I felt compelled to write again and say 'thanks' for the earlier reply. You're old school, like I am, from back in the days when providing good service was important. I really appreciated your reply. You don't see much of that anymore. The world was more pleasant back then.

The floor lamp in question belongs to a neighbor, an elderly lady. I wrote her a little note telling her that if the lamp was important to her, I could rewire it, but if not, she should probably replace it. She told me just go ahead and chuck it.

Anyway, thanks again.

Best Regards,

-Steve G

Very impressed!


The bulb I received is an exact replacement and works perfectly! I received the bulb in a very timely manner. I intend to use your services again.

Thank You Much



I've been meaning to write to thank you for your correct advice a few weeks ago concerning a projector lamp to fit my dad's old Revere 85 regular eight projector. You were kind enough to spend time with me on the phone and tell me how to load the bulb I had (CZX/DAB 500W) but was having trouble fitting. Anyway, I did get it in as you instructed and the projector is working fine. Last night I watched my third birthday party that had many family members in it who are long gone.

I am planning to have some family over to watch the old movies and would like to have a second bulb on hand just in case. Is it better (secure) to order online or call the 800 number?

Thanks again for your help.

Hello, am writing to thank you for making it so easy for me to find the right bulb. I had been trying to find the right bulb for my Lava lamp for months! Finally after months of searching, I found what I needed here. Now I know where to shop for bulbs. I was beginning to feel that maybe they no longer had this bulb.Thank you, Thank you Thank you!!!!

Trinette from Evanston, Illinois

Hi Ron:
You may recall our previous conversations concerning the #13 light bulbs I purchased from you, and the problem I had in that 5 of the light bulbs would burn out afater approx. 4 hours of use each time.
You suggested I check the AC adapter with a voltage meter and you were right on the mark! The 3 volt output was actually reading 7.5 volts. I purchased an AC adapter with an output of 3 volts, 1 amp from Radio Shack, and it is working well. I have been burning the #13 lamp with the new adapter for 2 days now, burning the bulb approx. 7 hours each day, and no problem.
If I do have any problemsI will get back to you, but if I don't please accept this e-mail as abig "Thank You" for yourassistance and advice. It was truly appreciated.

Thank you for such great service!
Ordered late yesterday afternoon, delivered at noon today,
installed and ready for use tonight.
You are awesome!

I wanted to get back to you….first, let me say that your customer service is exemplary. My niece and I spent 3 hours going through the slides by holding them up to the light and sorting through those that we will convert to DVD. As a result, we will not need the projector to work. Thanks again for all your assistance and if you ever need a customer service reference, please let me know.


Thank you so much for your time and effort in trying to get us the right light bulb. We are very impressed with your work ethic and willingness to go the extra mile. We will definitely tell our friends & family about your company/website.

Thanks, Heather

I just ordered a couple replacement hard to find fluorescent bulbs last Thursday for my desk lamp and got them already! You guys are amazing! Thanks so much

Best Regards,



You've been awesome (no wonder I ordered from you before). Thanks so much! I am going to place my order now :)

As my husband always says... Make it a great day!


Hi Ron,

When I took apart the light fixture tonight I found that I had dislodged a connector in reassembling it yesterday, disconnecting the yellow circuit. This, I suppose, did give the same indications as a bad ballast, but it was really just a knucklehead mistake on my part. You were right in having me test all the basics first, but I saw the problem as soon as I took it apart, and reconnected the wire. Everything works as advertised now!

I want to thank you for the level of attention you gave me in my problem. It's surprisingly refreshing to see this sort of customer service these days, and you saved us both a trip to the post office!

Many thanks,

Just wanted to let you know that I am very pleased with your service. My bulbs arrived sooner than expected and work perfectly!  HarrietAnn  Wilmington, Delaware    Sent from my iPhone  

Hey Ron,

I was actually being a bit facetious about the discount - your prices are great.

I think the 100W lamps will be fine. I'll place an order for a dozen.

My sincere thanks for all your efforts to assist me. I'm afraid I shun social media, so I cannot "like" or "pin" or post a "twit" about your company. But if it is of any help, I can offer a testimonial:

"replacementlightbulbs.com is THE place to go for light bulbs. The staff there will do whatever it takes to find any bulb you may need. Orders are handled quickly, and the prices are simply the lowest. Great service, quick delivery, best prices - why go anywhere else?"

Kind regards,


I am very pleased the way you handle the business and product works without any problem.
I kept your business card for the future need.

Thank You


Ron -

I appreciate the fantastic service on my small order of two replacement ballasts. I had no chance of finding the right ballasts out here in my small town, and you got them to me in three days at a great price.



Special note from Ron: If any seller of products gets a purchase order from Zigma Supplies using 210-598-9455, cell 210-316-9933 and email magda@zigmasllc.com please be warned. They provided us with a purchase order on September 12th, 2012 and as of October 1st, 2013 they do not reply to emails, phone calls, mail and ultimately have not paid the $449.49 they owe us. They seem to be an importer ordering products in the USA and delivering them into Mexico. They had us drop ship to an address in Laredo Texas and bill them in San Antonio Texas.

WOW !!! RECEIVED ALREADY .... YOU GUYS ARE AWESOME !!! loved the website and jokes...Please thank all your staff and service people...youROCK !!! Anne from Idaho

Thank you so much for the fast reply as well as all of the info. I will look at each one of the bulbs today on the Contact Printerto see if I can find any more writing on them. It isbe later on this afternoon OK.
I know if anyone can match up these bulbs it will be you!!!! I can't tell you how many times we have used the Enarger that you found bulbs for. We had a WWII friend (lost him 1 1/2 years ago to cancer) that was a Navy Photographer, that enlarger brought back so many memories for him as the one he used during WW IIwas verysimilar to it. He and I would go to the darkroom so we could develop some of his old negatives, the pleasure that gave him can not be measured. AlsoI can't tell you how many times he said, " I sure am glad that guy (you) found the bulb for this thing".
We are not that far from you (Mocksville) so if it would help you to have the Contact Printer in hand wecould certainly run it over.
I will get back to you with any more info I find today.
Kindest Regards,

Dear Mr. Miller,

I wanted to send you an email about your wonderful, helpful associate Allison. I am sure that you do not get many of these emails and having been in the customer service industry I feel a need to let someone know when they were really helpful and kind. I spoke with Allison @336-882-2854 @12:42pm today January 10, 2013. She was very helpful & especially patientwith all my questions. Below is my order for the bulbs.I do not knowif she will ever knowthatyou got this email but I do know that younow know she wasand is a very helpful individual and that makes a difference for me.

I look forward to receiving my lamps very soon. I use these air purifiers because of my Lyme Disease issues and they are helpful in keeping things in the air away with my immune system be at risk.

Happy New Year!


Thank you for your help. I was stuck until speaking with Ron, who helped me identify the correct bulb for a Kodak projector from the 1930's. It is working like new!

Hi, Ron, Pat here. I received my 3 bulbs today. They are perfect! Thank you SO much for all the time and effort you put into getting me these. I didn't think that kind of customer service still existed in these days!!! Happy New Year. Regards, Pat

Firstly, Happy New Year !!! Just a moment to let you know that your web site as a whole, easy tonavigatehowever, the detail placed in the explanation, description and tips on what to be careful of are the best I have ever seen for an internet store front. I will do ALL my lighting and light electrical needs shopping from your site. So thank you!!!

Note: I have a big mouth and will let anyone who will listen, know about your site.


"Tag your it !!" ;~}

Hello Ron,

I really appreciate you taken time to address my concern; with suchemphasis.

PS: This bulb has our, Toshiba: 62MX195 RPTV, back to showing a sharp vivid picture.

Great Customer Service!!

Happy Holiday!!


Just like to thank you for one of the best internet transactions i have ever experienced..everything very profressional and just done right !! thanks buzzy

Mr. Miller,

If you knew the few days I have had dealing with eBay and PayPal... My life has been, pardon the term, hell! Your company an American owned has turned all of this around!

I had given up hope on being able to replace my bulb in the projector and enjoy my movies until running across your company in a search. It was so delightful and reassuring to be able to CALL and talk to someone on the first ring. As well as selecting my light bulb through a very well spoken lady named sheena I believe. Thank you for providing the service your company does and having wonderful staff for customers to interact with. I look forward to receiving my product in a few days and as well when this bulb runs out I definitely know where I will look to for another.

Thank you again!!!!


Thank you so much for carrying the right light bulb. Grandma always had this beautiful cardinal that lit up and the wings would change colors. She died at the age of 92 and left us her cardinal. Last Christmas the light bulb quit working. I have tried for a year to find the right replacement. Finally just in time for this Christmas I found your company. Thanks for delivering it in such a timely manner. The cardinal is now in the living room, all lit up for the family to enjoy.



I just wanted to let you guys know (please let Ron know as well, since I don't have his email address) that the bulb came in right in the nick of time yesterday for the presentation. You guys saved us! I got it installed and working with no problems. Considering the price and the service given, we'd be idiots not to use you in the future.

Thanks again,

Ron, a thousand apologies Sir. It was a fuse, you were correct. The bulb is working great. I will dance at your next wedding! lol. Thanks again, and I will use/recommend your company always. By the way, where is High Point, NC? Any good cabins for rent on a river or lake? Signed, Grateful.

Hi, my name is Joe and I'm in Pahrump, Nevada. I just recently ordered a new lamp for my TV and your help and service was the very best. Your associate was the only person who knew that the letter "h" after my part number was critical and the part was here fast and perfectly packed. Thanks for great service and we'll make it a point to recommend your company and buy all future bulbs from you. Thanks again Joe


I received the bulb yesterday. Thanks so much for your help. Your customer service is awesome!


Hello:  I would like to thank you for the "GREAT SERVICE" & "GREAT PRICES" it was a pleasure doing business you.  Sincerely  Thomas

I want to take the time to thank you for the prompt delivery of my purchase from your company. I was afraid I was not going to be able to find a replacement ballast for my light fixtures thatare relatively new, but the internet and your superb sales did a great job. Again, thanks and we will do business again of that I am sure. Best regards. MMarquezJr

Dear Ron,
Thank you so much for your prompt and very kind reply. The package indeed was delivered thirty minutes after I sent you this panicky note.
One more time it was an extreme pleasure to deal with you, I am tremendously grateful for your service and, waiting for all my bulbs to burn out so I have an excuse to contact you again,

My very best regards,
Best wishes,

Dear Ron,

You are such a nice person! You've not only made my day, you've made my month! I would love to order all 57 of the GE 15W S14. How can I go about this? You have already done so much for me I can't ask you to do this for me. I just wish I had more than gratitude to offer you.

Many thanks,

Hello Ron,
We want to thank you for the 2nd bulb and you were right. That lamp does not work so we feel it is the lamp.We are going to buy another lamp and if it is ok with you, may we still use your company for bulbs? I noticed when shopping online that the bulbs are really expensive. Your company is the best in costs and you are excellent as far as customer service.
Do you prefer us to mail you back the 2nd light bulb you sent?
Again, thank you very much.


Thank you for promptly mailing my order of halogen lamps, including two for a Kodak Slide Projector, earlier this month. These arrived in good condition at the back door, delivered by the US Postal Service. I look forward to future purchases from your company, when light bulbs around here go out.


Kat and Ron
First of all, I am impressed and overwhelmed by your customer service. I placed the order early on Oct 11 and barely had time to make a cup of coffee before I got a confirmation that it was filled and packed. The box was on my step on Oct. 13. That's good service! Amazon can't do that. There are other sources on the web that have cheaper prices, but I just had a good feeling about yours.
Well, now the bad news. The Sylvania CBA projector bulb blew as soon as I placed it in the Bell and Howell (Slide Cube Projector Model 977Q) projector. The projector was cold, I wore cotton gloves, and the replacement bulb didn't appear to be damaged or brittle. It was also a"gentle install" - direct insert with no undue pressure or rocking. I didn't see any discoloration in the bulb after it blew. Looks pristine.
I'm not sure it is worth buying another bulb to try. So either it was just bad luck with the Sylvania CBAbulb or a surge from the projector power supply.
But anyhow, feel free to use the first paragraph of this e-mail on your "compliments" page. I'm impressed by how you do business. The PayPal was seemless and the package tracking accurate. Very smooth.

Note: We shipped a no charge replacement after checking a couple of techincal things with the customer in an attempt to assess the cause of the failure to prevent a repeat failure.

I ordered a ballast a couple of days back, it has arrived and been installed. The directions for wiring were great the one is was replacing was totally different in dimensions and wire color but the directions made it simple. The shipping time was almostunbelievable it must have the very afternoon that I ordered it. Excellent service thanks very much.

Hickory NC

Hey Ron,

I was going to order from you but you only process payment through Paypal. For some reason they want me to go through a bunch of steps to verify my account even though I have had it for 10 years or longer. Wanted to let you know that I am going to purchase the lights I needed from a different online vendor who can process credit cards directly because of the hassle that Paypal is causing me,.



Our response to Nick:

Hello Nick,

Thank you for your request and feedback. I appreciate your taking the time to send us an email explaining the problem you experienced.

You do not have to be a member of PayPal to check out through PayPal. You do not have to go through PayPal to pay online with our cart. We have both PayPal and Google options on every cart.

Most customers who pay through our PayPal cart are not members of PayPal and do not join PayPal. If you are an active member of PayPal then PayPal makes your transaction much faster, not having to key in your information.

If you use an email or credit card associated with your PayPal account you will be directed to your account. When you go to your PayPal account as a payment method then you are subject to your PayPal user agreement over which we have no control.

When you call in your order we process your card through our local bank, not PayPal.

To avoid the PayPal problem you experienced you can checkout through PayPal using your credit card not associated with PayPal and supply an email address not associated with PayPal, checkout online through the Google checkout option or call 800-692-3051 with your credit card order. Google, unlike PayPal, does have a sign up requirement but it should be fast and easy.



Dear Mr.Miller,
I just want to say thanks so much for my recent order. I ordered a ballast ( Item CH40-120B) for my reading lamp on Friday October 12 and received my ballast today, Monday October 15. I was amazed that it arrived so quickly. I did not have any trouble installing it in my lamp, thanks to the instructions included.
I did a google search for my part number and your company had the best information so that I could determine that I was getting the correct part and you also had the best price!
Sorry to say I had not heard of your company before, but I will be buying from you again and will let others know about you.
Mary Jo

Wow! Thank you so much for your kindness. It's truly appreciated. Be sure I'll tell others about my happy experiences with your company!


Wow! Thank you immensely for the promptness of your response -- and the shipping of the replacement bulb. I am entirely pleased with your company, your product and your service!

Many thanks,


Just a quick note to repeat what others have already said. Your company provides outstanding service. Your staff is courteous (I had to call to ensure there wouldn't be a problem shipping the order to Niagara Falls, NY rather than Toronto, Ontario where I live) and my very small order was handled very quickly.



Here is a link to a complaint, response and compliment too long to place here.

Awesome service and product guys-Just came in today-you guys have my bulb business going forward. First rate!!! A+

Maybe you would of got our order if you didn’t rip people off with 8.45 priority when it cost less than 6.00 up to 4 lbs. loser
(This customer had a lot more to say in later emails, most of which is not nice. If you are easily offended I recomend that you not read the exchange. It is mildly comical if you have a minute or so. To read the email exchange go here.)

Have arrived in Malawi; the lamps are working great and we' ve had many patients pass through the OR since I arrived last week. Thanks for your help.


Dear Kat:

Thank you for your prompt reply.

At your next business meeting, I would suggest that it be considered you offer alternatives to UPS for international customers. I regularly order materials from the US and have consistently found the cost of UPS’s services to be outrageous. For a recent order of $126, UPS assessed services charges of $39 for border clearances, custom charges taxes and various surcharges. This did not include the shipping charges. They seem to apply a minimum charge to every item and in the case of a small value item such as a bulb, the customs charge will likely far exceed the value of the product.

In a profoundly competitive and international world, it is time policies changed to do away with archaic practices like UPS’s. Unfortunately, not allowing any other shipper is a detriment to your business and may well be a significant barrier to your international sales.

I thank you for your prompt reply.



Hello Chris,

Thank you for your feedback!

We used to offer USPS services as an option to UPS. I am so glad we discontinued the service. Most customers chose the cheaper shipping. The problem is that we had constant complaints and claims from impatient customers. The problem with USPS is that we have no control of the package once it enters the Canadian postal system. Some packages delivered quickly and some took weeks and occasionally months to deliver. We quickly started notifying all customers individually of what to expect with the cheap service since they did not usually read the international shipping information. You would think that the personal communication would help but the complaints, claims and constant requests to check the delivery status did not slow down, much less go away. We made the decision to discontinue the service that was the source of so many customer complaints.

We still get the occasional customer, like you, that has had a bad experience with UPS or Fedex and wants to avoid the costs associated with the more expensive and better services. There are usually three fees associated with importing a package; brokerage fees, duties and taxes. The fee that draws the complaint is usually brokerage. If your order is under $20.00CA in value with UPS Standard shipping there is no brokerage fee. If you ship with a UPS Air service like Expedited, Express or Express Saver the shipping includes the brokerage fees. Brokerage fees only apply to orders shipped with UPS Standard that are over $20.00CA in value. We have a special arrangement with UPS with Standard shipping. If the package is between $20.00CA and $200.00CA in value and delivered to a residential address then the brokerage fee is a flat $10.00CA. Please do not put a business name on your home address or Canadian customs will charge the standard brokerage fee. Duties are not usually a lot of money and if the product is manufactured in North America we fill out the NAFTA paperwork to avoid the duty fees. I understand that the taxes vary by province and we do not track these rates. You will know your tax rate better than we will.

Like you have experienced in the past we only charge you for the product and shipping. Any taxes and fees imposed in Canada are additional and collected at delivery. We do not monitor, collect or pay the taxes and fees of other countries.

All of the air services as provided by UPS, Fedex and DHL include brokerage fees in the shipping so all you have to pay at delivery are the duties and taxes imposed in Canada. Fedex and UPS added a less expensive Ground service option and these lower rates do not include the brokerage fees. With packages that are physically small, so have a low shipping rate with air shipping, and are very expensive you will occasionally find that paying more for Air shipping provides you a lower cost in the end. This is not the case with most light bulbs which are usually inexpensive and have to be well packed.

You seem to be under the impression that these fees are UPS fees and UPS is collecting and keeping these fees as a profit item. There are costs associated with importing goods into another country that are primarily a function of the Canadian government requirements. You are lucky in Canada. The taxes and fees imposed in some European countries will sometimes be more than the product and shipping. I recently had a Portuguese package for $13.20 worth of light bulbs revalued in Portuguese Customs and have over $90.00 in taxes applied to the order. The prices are on our website and we do not understate values to avoid taxes and fees. It was just crazy and not the first problem we had in Portugal.

We have no intention of dealing with the problems associated with cheap shipping. We have been down that road. We fully understand that we will lose some smaller orders because of this change. There was no impact on sales when we discontinued the USPS international service. We ship to Canada every day and usually a few packages per day to Canada, not just one or two.

Osram and Philips no longer make the product you are seeking. We carry the lamp in other brands. If you order two lamps there will be no brokerage fee with UPS Standard shipping, duties and taxes still apply. You will pay $21.48US for one pound shipping to V9B 3Y7. If you order a box of 12 you will still pay $21.48US for the shipping and can expect to pay, in addition to the duties and taxes, a $10.00CA brokerage fee at delivery provided it is delivered to a residential address. Regular brokerage fees apply when delivered to a business. If you want the package delivered to the business then you can pay $56.56 to $60.66 depending on the Air service for shipping and there will be no brokerage fee as it is included in these shipping rates. All other fees associated with duties and taxes will still be due at delivery, just no brokerage fee. You asked for a shipping rate without providing a quantity so I picked a couple of options without going into a lot of scenarios.

If you only want USPS shipping then there may be some other supplier that will provide that shipping service. Please be patient if someone uses this service for you and the package is delayed or they may learn the same lesson we did.

In a "profoundly competitive and international world" service, not just cost, is a factor to consider. I consider mail to be the archaic service. I do understand your point of view and in expressing our point of view I do not mean to discredit yours, only to express our reason for not implementing yours in our business. I understand that cost is important when I make purchasing decisions as well as when our customers make purchasing decisions. I also understand that it is not the only factor and I hope you understand our reasoning.



Hi Ron:

Wow, I’m incredibly impressed that you’d take the time to a) respond and b) respond so incredibly well!!! That is the most fantastic explanation I’ve received in a decade. (I thought we were the only company that did this!).

What you explained are the things that I, as an end user, will never see or understand so thank you for letting me know what it’s like on the other side. After years of paying as much or more in taxes & brokerage and the like on small repair parts you’ve given me a great tip on how to avoid this form of government extortion. I couldn’t agree with you more that service counts and for many clients, speed as well. Price is only part of the issue. I also understand that companies lose control of the speed and delivery once it crosses into the Canadian system. We absolutely love to hate our postal system and our government regulations about items that come in from other countries. You are quite correct, things, even with couriers can be held at the border for days or weeks with absolutely no explanation. On rare occasion, the product just never arrives. We don’t trust our postal system, I’ll only use it for very small value items I can afford to lose and I won’t use it for larger items such as equipment. We’ll only courier.

I understand your reasoning and it makes perfectly good sense explained as you have. You’ve restored my faith in humanity by taking the time, on a Sunday morning to let me know, on a measly $20 order why things are done as they are. I hope you own this company because if you don’t your boss should really appreciate what you’ve done.

Thanks again for the fantastic reply.



It has been a few months now and the replacement bulb works great. Can't thank you enough for talking with me over the 180W markings on my old lamp and convincing me that the 250W lamp was actually the correct one. Installation went well, but there is a whole lot to take apart to get that lamp in (should almost offer a step by step video). The bulb itself was a little different in size but still fit in the space and managed to make all the connections work.
Thanks again for the help and, since I have two of these TVs, I will be buying more lampsfrom you again.

In reference to my recent order of six #1074 lamps....I can't Thank You enough!

What a valuable service you offer for those of us still using all these obsolete lamps!

Thanks Again,


Hi Ron

Just a big thank you for the sealed beams. They arrived in South Africa without any problems. Once again your service is commended.



Lady who took my telephone order today was great. Polite, seemed to know her bulbs and gave me confidence I'm getting the right bulbs for what I need. Thank her for me.

(You can post this testimonial if you like – part of the reason I ordered from you was the testimonials I read)

Just a quick note to say how pleased I am that I found your company when I searched for a replacement ballast for my standing lamp. I wrote down the existing ballast part number, EBCF-127-120V-LPF, and a Google search took me straight to that product on your web site. I ordered it Friday afternoon, received it halfway across the country today (Monday) and installed it – problem solved. Replacement was easy because I have butt splices and the colors on the new ballast matched those on the old one. $21 and ten minutes work beats $65 for a new lamp.

Thanks for the prompt and easy-to-deal-with service.


Received the light bulbs yesterday,thanks for the excellent service, I will not hesitate to use your company in the future. By the way, love High Point, N.C. great little college town.

Received the bulbs and they work perfectly. Thank you so much for your work in locating these for me. I have thousands of slides from the 70"s to sort out. This will help immensley. You are to be commended for your customer serice and attention to detail. Again thank you!!! Is there anyone you would like this message passed onto as I feel it is important for your superiors t know the type of job you do for customers?

Hi Ron,

I just wanted to pass along my compliments on your company, its products and service. My in-laws were visiting from Canada, and we were using my father-in-law's ancient Argus slide projector when his one and only bulb blew. After searching on-line, we found replacementlightbulbs.com and found the bulb he needed. Your service was super fast, and we received 2 of the right replacements within just a couple of days. Because of you guys, we were able to finish watching the family slide catalog. Everyone was very impressed with the price and service we received.

Too often, good businesses only hear from their customers when they are unhappy. I just wanted to pass along something positive. Keep up the good work, and thanks!


Hi Ron,
I ordered a replacement ballast from you, EBCF-127-120V-LPF. I am writing to say thanks and tell you that your information regarding this product is outstanding. I do not know if you did all that yourself or just directed your guys to do it, but I appreciated it very much. Cost with shipping was 21.95 but it still saves me 13.00 over buying a new lamp at Walmart, or a name brand one that I would have to pay 60.00 for. I am no electrician but your information including dimensions (highly important) was so detailed I felt comfortable ordering the part and fixing it myself. Great job by you and your company. Thanks and Happy Thanksgiving to all of you. - Marty

I would like to say I have never received service like this before.....So fast efficient on the ball......Your company is the best I have ever dealt with.

I ordered 2 bulbs Friday received today, all info attached..The best!!


Hi Ron Once again, thank you for your help and your patience. Of all the places I contacted you were the only one that went out of your way to help me. I really do not use the tractor at night, as I said its kind of rare and it is an antique. Only a few out there. More for show even though it runs great. I ordered two of each bulb and will use the ones I like best for appearance. The other set will be spares. Thanks again. It was pleasure doing business with you. Regards John

Ron, thanks so very much for your excellent help yesterday (bad filament in quad lamp). Replacement ballast from you was fine. Lowes lamp “8694 UT 27W T4 3-1/4” 4pin” price = 9..84 w/tax now working fine.

Also, your website for the “27W” is so professional & was much help, especially the wiring info and comments.

I told my ENT Dr. about your business this am. They are always needing special bulbs.

Have a great day---you made mine yesterday.


Hello, all=

I recently purchased a Ballast for FML27 from your website, and want to tell you that:

(1) I would not have had the confidence to purchase it were it not for the wealth of information you supply at the webpage for this item regarding installation of the ballast, including its exact size and shape and wiring details, and
(2) your ballast took less than a half hour for me to install and now the lamp works perfectly and better than it ever did with the original ballast.

Thanks for a fine product and a terrific website, which I have heavily bookmarked.

Idyllwild, California

I would like to compliment you on your quick and efficient service. We ordered 3 bulbs Wednesday evening and they arrived Saturday afternoon! And they are the right ones and work!

Thank You.


I just received my order of bulbs for my tractor. You did a very good job cross referencing them and I appreciate your help. They are a perfect replacement.

Thank you,


Concerning my order:
Lot of 5 FML27/65
Item #: Lot of 5 RKA2706 27W Lamp

Just wanted to say thank you for getting my light bulbs to me so fast (ordered on Thursday 28th July and received on Monday 01 Aug.). The arrived safe and sound.

I was lost without my reading light. Could not find them any where locally. replacementbulb.com had the best price on the Internet and loads of information.

Thanks again.

Best Regards,

The two bulbs came today. They work perfectly. Your response to my inquiry and the bulbs both came well before I expected them.
From now on, you will be my top choice for hard-to-find bulbs.

Hi Ron: From one end of the U.S. to the other, I was surprised to see it in my mailbox so soon. They fit and works well.
You guys should add "Lightning Bolt"in your company name because of your super fast service. Thank you very much!

Hello ... I just wanted to say that when I was looking for replacement bulbs and came across your site, I thought I was being scammed because of the low prices. I am happy to say that I received my order quickly and professionally packed with first quality GE bulbs! Thank you very much for incredible service and for saving me a pile of cash.

Hi Ron

Just want to thank you for the fantastic service.

Received the 4 bulbs in 3 days exactly as stated in your shipping policy. The order was perfectly filled by the very courteous lady over the phone.

The only issue was that your site did not allow the shipping address to be different from the credit card billing address and it look me some time to figure that out as it kept rejecting the order.

But no big deal after all.


GE 4411-1 Lamps

Hi Ron
The order arrived today and as promised some feedback.
All twelve lamps arrived in perfect condition.
UPS do tend to take care of their stuff and the outer box looked perfect so I wasn't expecting to be eating too much glass for my supperas I opened it.
Was it all worth the effort and risk? The answer is too right it was ! I've completed the calculation below.

The cheapest I can get here is $26 each + tax = $31.20 + deliverywhich I'll leave out

So the 12 lamps including tax in UK would have cost me = $374.40

Twelve lamps from you cost $50 + $87.92 shipping = $137.92

Import tax + UPS brokerage charge (for collecting it) = $28

So total cost of the 12 lamp shipment from you = $138 +$28 = $166

The lamps have cost me less than half what I would have paid here and I didn’t include the UK delivery charge.

Thanks for your assistance, you have a great company there, be proud of it!

Give my regards to all involved in the shipment and let them know it arrived safely.


Hi Ron,

Our next-to-last filmstrip projector bulb blew on Friday morning. I found your company online during lunch and my order was delivered Monday morning. That is a very impressive accomplishment. Thank you for the great customer service. I will order again.



Christian Day School

For Ron,

On 4 March I ordered two type DAG projection lamps. Several days later, I received a box with only one of two lamps. Contacting Replacement Light Bulbs, I spoke to Ron and he said he would check and send the other lamp out. I just received the other DAG lamp a few minutes ago. I wish to thank Ron and everyone at RLB for courteous and prompt attention, both for my original order and the replacement of the missing lamp. It's refreshing and much appreciated to know there are still companies that still provide hassle-free, courteousservice to their customers.

Thanks again,


Dear Sir,
I wish to commend your business with the most quick delivery time for my parts! I really rely on my reading lite,and was lost without it! Thanks to your quality business,my lite is up and working again!!!! Thank you very much! Jerry

I received my bulb today and my lamp is finally back in service. I looked for days for one here in the Denver area, to no avail. You got it to me in 3 days! Thanks so much for the fast service. I will recommend you highly.


To whom it may concern:

We have a fiber-optic choo-choo train that our grand-kids just love and can hardly wait to see when they come over on Christmas - about 10 days before Christmas - the bulb burnt out - I knew how disappointed the kids would be, but had no idea how to find the bulb. I entered the bulb # in my computer and your website came up! I held my breath and placed my order - which I normally don't do with a site I'm not familiar with. To our delight - the bulbs were the correct ones and arrived BEFORE CHRISTMAS so the grand-kids did have their choo-choo train to gather around and watch!

Thank you for your prompt attention to my order (tracking # below). It was a very small order - but very big in the hearts of my grandchildren (11 of them 6 and under!!!)

If you have an email list please put us on it and know that we will use you from here on out.

Merry Christmas!!!


Ron, I just wanted to drop you a huge Thanks. I have made well over a hundred on line purchases, but this rates as one of, if not the best transactions I’ve made. From HIGH POINT, NC to Yakima, WA in two days. Parts installed and working fine. Again thank you.


Hi Ron Wow! Inquiry Monday, response Tuesday. Order Tuesday, receive Friday. And YES, the FML27/65 does work perfectly in my Balanced Spectrum lamps.
Many thanks to you and Kat and Jack Jr. and all the others. I'm delighted to have found you and will certainly do what I can to spread the word.
Satisfied customer John
PS May I add that your website is the most helpful of all those I've scouted. It's good to know there are still fine companies like yours around. When you're next in Maine, please stop by.

I ordered 2 ea CXL/CXR 8V50W projector lamps for use on my Bolex projector. During the life of the projector [35 years] I have use 3 lamps [including the original Phillips 13113C/04, and two after market lamps] and achieved good use over many years. The replacement lamps I ordered arrived in good packaging and I put them to use. The first lasted a total of 3 hours, the other 1.5 hour. The lamps, marked Eiko brand, are obviously inferior product. Shall I throw them away, never order from you again, and put a stop on the credit card payment; or will you issue credit; or will you send replacements of proper goods that have a reasonable life.


Note from Ron: This problem is usually caused by short on/off cycles.Here is part of the email reply we sent to this customer: The filament is more brittle when hot meaning it is easier to break. Make sure you do not jar the lamp when hot and this includes the application of electricity. A good rule of thumb is that once you turn the lamp off, leave it off for ten minutes with the fan running before you move the projector, adjust the height of the projector or turn the lamp back on. If you are running the little 50 foot reels and you are cycling the lamp by running the lamp for 3.5 minutes, turning the lamp off, setting up the next film and a minute later turning the lamp back on then I would be surprised if you got an hour and a half out of the lamp. Short on/off lamp cycles will cause premature lamp failure. Professionals who do video transfer cannot afford the time for the cooling cycle and they sometimes add potentiometers to bring the voltage to the lamp up slowly as opposed to flipping the light switch on or leave the lamp on for multiple reels and, as a separate step, rewind the reels later. The customer confirmed they used short on/off cycles and is convinced that it is not the problem. In my opinion the lamps were not defective, the operation was destuctive. The customer states that he is not at fault and will continue to operate the projector in a destructive manner convinced the lamps were the problem. We allowed him to return the lamps for a refund and I asked him not to purchase the next lamps from us as we cannot continue to be responsible for customer mishandling. There is only one manufacturer in the world that I know of that still makes this lamp and they do an excellent job with this lamp and others.

This week I ordered a ballast for a light from your company. I placed the order in the morning and within the hour I had a tracking number and within two days I had it in my hand. I cannot tell you how impressed I am with the service and the handling of this transaction. I have never had such service and I can honestly tell you I am disappointed I do not have a need for your products more often. Thanks again for the great service.



Just a follow-up to thank you for your great service.

Your replacement ballast fits fine and works in the fixtures I needed to repair.



you truley are one of the best around...love the light bulb jokes also ...
have any more of jokes page 44 .....lol...ooooooo


Hey Ron,

You've gone out of your way to help me here Ron and i really appreciate it, so much so that i went and showed my girlfriend your email :) she has much the same opinion as me there, thanks!
I'll take the info and have a look around my local shops, it helps a lot that i actually have a part number for it!

Once again thanks a million for your help and best of luck with your business..



I simply would like to drop you a brief note and convey I appreciate your quick and excellent service to my order. I was able to get three headlamp bulbs for my car for approximately what it would have cost me to purchase a single one locally.

I learned about you when ordering photographic light bulbs through my work, and decided to give you a try for one of my personal uses. For my small order, your company was extremely responsive and the product is first-rate.

I'll pass on a great recommendation to all my friends and acquaintances.

Thank you again,

Kudos to Ron Miller in Tech Support for his excellent customer service! He returned my telephone message promptly and spent a long time with me on the telephone yesterday helping me find a very obscure bulb. Ron is very courteous and extremely knowledgeable and your company is fortunate to have him. I placed the order online today and you can be sure I will recommend your company to my friends and family. Thanks Ron!



Hi Replacement Lightbulb Folks,

I just want to let you know that I think you are the best vendor I deal with in my capacity as Office Manager of the Digital Media Center. I research replacement and new equipment and parts for availability and favorable pricing several hours per week, and without fail, your company always has what I need, at the best price, and with the most prompt and reliable fulfillment.

Much thanks from a loyal (if infrequent) customer. -Deborah

I just wanted to send a special thank you. I had ordered 8 bulbs recently that I couldn't find anywhere here. One came broken. I called and the woman who helped said another would be sent. I received it today in perfect condition. I appreciate your sincere attention, the service, and no hassle. I would recommend your company to anyone.
Thanks again,

Hello Kat,
I received my order last Monday and they of course work well.
I want to express my thanks to all that assited with this very small order and your service and technical help was of a very high standard. As an Import Exporter from many countries throughout the globe including the U.S. yours is one of the best service and dellivery system I have seen. My only regret is that I do not work in your industry.. Without wanting to appear patronising if you would forward this email to your superiors they should know that you are credit to them and the organisation.
Once again my thanks

Hi Rob:

I got the new bulbs and they are great. I used one and it works fantastic.


Dear Ron:
I wish to thank you and your company for the fast service and pleasant manner in which my order was handled. the bulb came in time for Christmas and I was able to show my parents their 50 year old movies that they took of us children. It was the highlight of their CHRISTMAS Thanks again Keith

I want to ex my thanks for sending me the bulbs. It made my Christmas. I look forward to ordering from you again in the near future.
Best wishes from a satisfied customer.


The replacement lamp (DEF)for my old 8mm "Keystone" projector arrived a few days ago just in time to view some treasuredold movies at our family Christmas get together.. You saved the day.....
Thanks for the great service.
Vacaville CA.

I was very pleased with your service. Plus it was a bulb that I had a hard time finding. I will definitely recommend your company!

Thanks, we received it just fine and my 70 & 80 yr. old parents are tickleled to death!
Thanks for saving Christmas.

Hello Ron
I just want to let you know that I received the osram light bulb yesterday. Thank you for your professional assistance and kindness.
Take care and good luck with everything

Hello Ron
Received the bulbs today and they work fine. THANK YOU for your quick shipping and all the help you were on the phone. I won't hesitate to do business with you in the future and recommend you to anyone who has a need for bulbs.Have a great wkend and Happy Thanksgiving,Pat

Hello Kat,

I've received the lamp and it works perfectly.

I want to say thank you to you and your colleagues. Before I placed my order, I had a gentleman from your company call me as i was in a panic as to what had happened to my TV. He was so helpful and knowledgeable and professional.

I never really purchased item of this nature over the Internet and as you noticed i had placed an order for 2 lamps in error and you were kind enough to call me to make sure this was correct or not.

That is all i had to write - thanks again for your help and I'm looking forward to doing business with you again.

Best regards, Eric

Dear Ron,
Safely back from the warm island of Lanzarote to a cold Oslo, I found the last package from you on my doorstep. This time I was very careful and the projector now works wonderfully well. Thank you for another efficient and quick delivery.
I send you my very best wishes for your Christmas celebration and wish you also a happy and prospeous New Year.
Yours truly,

Called earlier today with a problem with JDR E27 light bulb which was “shorter” than the original bulb…

Just to let you know your suggestion of bending the center tab down worked.
Thanks for your help.


Thank You!

I just wanted to say thank you! Iam very pleased with your fast shipping and the quality of the bulb! I will recommend you to anyone needing replacement bulbs and I will definitely purchase from you again!!

Hi Ron,
just wanted to express my gratitude and say thanks for a speedy delivery.
I thought I was going to struggle to get a replacement lamp with the lack of success I had locally. Your website was so easy and simple I don't know why no-one in Australia couldn't do the same thing. In fact it was so straight forward that I felt a little suspicious, to be honest. (You can tell I don't do much internet buying!) But for <AUD$210 the risk was small.
I was also impressed with the speed of delivery. The order was placed on the 4 Aug and I took delivery of the lamp on the morning of Monday 10 Aug. And I was able to monitor progress via the UPS website.
All very good stuff!
I shall certainly be recommending your services to anyone who needs a lamp/bulb.
Thanks again and good luck for the future,

This is a note to say thank you for the super service that I received on my order. The availability of the item information that was needed, the quick shipping and awesomely packaged product was wonderful.

I needed this bulb to review some very old footage of film on my viewer and it worked wonderful! Hard to believe that the little bulb would make a great recruit for finding lost childhood memories and family members that I did not have pictures of.

As this may seem a strange email……gratitude must go to you for getting this to me so quickly and efficiently! Thank you soooooooooooooooooooo much!

I come across vintage items that require bulbs (in the past did not believe they still existed)….so thank you and will make sure the business card and website information provided will be used again.

Have a blessed week ahead and weekend.


Hello Ron,
We got our light bulb today, thank you. The other bulb is still working fine, so the light must be ok.We will keep your card and and tell other people about your company,that you stand behind your products, and ship your items right away.We are very pleased with the service and the way you took care of us.
Thanks again,

Just wanted to thank you for sending a replacement bulb so fast. I couldn't ask for better service.


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800 Burton Avenue, Suite 107
High Point, NC 27262
336-882-BULB (2852)

Order Line: 800-692-3051
Technical Support Line: 336-882-2854
Fax Line: 336-882-2819

Hours: 9 AM to 5 PM EST Monday through Friday

Address changes, invoice copies, tracking and delivery confirmation numbers, order status, product availability, payment options, shipping quotes, returns, damage claims
Technical Support: Help finding a product not listed, determining the correct lamp for your application, lamp handling and premature lamp failures

International Orders: Large international orders that require special shipping arrangements and quotes

If you have compliments, complaints, suggestions, or help with areas not listed above please contact:

Ron Miller
General Manager