Frequently Asked Questions
How much is shipping?
How much is international shipping?
I heard that UPS brokerage fees into Canada are $40.00, is this correct?
I checked my delivery confirmation number and it says that you have not shipped the package. When will you ship my package?
My lamp failed as soon as I applied power and the inside of the lamp is totally coated in white. What happened?
My lamp flashed and failed as soon as I applied power and there is a black mark on the glass near the filament and the inside is coated white. What happened?
My lamp flashed and failed as soon as I applied power and there is a black mark on the glass near the filament. What happened?
My lamp worked for about five minutes and failed. What happened?
My lamp did not last for the rated life. Is there a warranty or replacement for this lamp?
The lamp was working fine and I moved the equipment and now the lamp does not work. What happened?
What is the difference between regular lamps and bargain lamps?
Our shopping carts automatically calculate shipping for a variety of shippers and services both domestically and internationally. Not all lamps have a shopping cart because we sell lamps that are discontinued and hard to find limiting the quantities available. Please call 336-882-2854 for any shipping questions not answered online. One pound packages in the USA using uninsured Priority Mail are $5.95 plus optional insurance of $1.65 for up to $50.00 of coverage. We require shipping insurance on orders over $10.00. One pound international Airmail shipping rates are located at:
UPS brokerage rates into Canada vary according to the value of the package. You can find these rates at:
http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html
Here are the rates as of January 2006 and are in Canadian Dollars:
| Package
Value |
Brokerage
Fee |
| $0-$20 |
Free |
| $20.01 to $40.00 | $6.90 |
| $40.01 to $100.00 | $19.00 |
| $100.01 to $200.00 | $28.30 |
| $200.01 to $350.00 | $36.70 |
| $350.01 to $500.00 | $41.20 |
| $500.01 to $750.00 | $46.85 |
| $750.01 to $1,000.00 | $52.40 |
| $1,000.01 to $1,250.00 | $58.05 |
| $1,250.01 to $1,600.00 | $61.70 |
| $1,600.01 to $5,000.00 | $65.00 |
| Each additional $1,000 | $5.10 |
Additional UPS services.
| Service |
Charge |
| Each additional
classification line after first 5 lines |
$4.00/line |
| C.O.D. Fee for Collecting
Brokerage Charges |
$4.25 |
| Release on Minimum
Documentation (only non-UPS shipments) |
$10.00 each |
| Import Permits |
$23.00 each |
Rates, charges, and services are subject to change without notice.
This lamp had a vacuum leak. There are several possible reasons and the most common is cracked glass. The glass may have been damaged in shipping or dropped at some point. Another common cause of a vacuum leak is air leaking by the pins in the base of the lamp if the user has difficulty installing the lamp and puts too much force on the pins. Less common but possible is that the manufacturer failed to apply a proper vacuum in manufacturing. If it is a manufacturing defect we return the lamp to the manufacturer for a credit. If the lamp is damaged in shipping we file an insurance claim if you purchased insurance.
USPS delivery confirmation is not like tracking with UPS and Federal Express. With tracking the package is scanned at the point of pick up, at key points along the way and at the point of delivery. With USPS delivery confirmation the package is rarely scanned before the point of delivery. If you check the number before the package delivers it will just say that we created the label for shipment.
This problem is usually caused by overvoltage. It is possible that you are using the wrong lamp for your application or your equipment is not regulating the voltage properly. Check the voltage before installing another lamp.
This problem is usually caused by overheating the lamp. Fingerprints on the glass can cause the lamp to over heat and fail and sometimes cause the glass to bubble. Failure of the cooling system because the fan is not working, the fan and/or filter is dirty or the air flow is blocked by objects around the equipment. The filament is more brittle when hot so a shock to the lamp such as bump can cause the lamp to fail.
The average rated life for a lamp is calculated by burning a group of lamps at the perfect rated voltage. The point at which half of the lamps are out and half are burning is the average rated life. Your actual life will vary greatly based on how you use the lamp. Lamp handling, voltage applied, use cycles and environment are all factors that alter your actual lamp life. Generally, manufacturers only warranty against defects in manufacturing.
The lamp filament gets brittle after use. The older the lamp the more sensitive the filament is to vibration. If you are moving the equipment you can remove the lamp and pack it carefully separate from the equipment for the move.
The new-fresh stock lamps are recently purchased from the manufacturers or manufacturers distributors. The bargain priced lamps are new-old stock purchased from closing camera stores and other lighting businesses. We inspect the bargain priced lamps and they are all never used and undamaged. The brands vary and the boxes are unually not as pretty but the performance is the same as new-fresh stock. Sometimes the pins of older lamps require cleaning to make the best electrical contact. If you are using the lamps we recommend buying the bargain priced lamps and if you are reselling the lamps we recommend buying the new-fresh stock lamps as they make a better presentation.
Replacement Light Bulbs
328-101 Habersham Road
High Point, NC 27260
336-882-BULB (2852)
Order Line: 800-692-3051
Technical Support Line: 336-882-2854
Fax Line: 336-882-2819
Hours: 9 AM to 7 PM EST Monday through Friday
Sales: Address
changes, invoice copies, tracking and delivery confirmation numbers,
order status, product availability, payment options, shipping quotes,
returns, damage claims
336-882-2852
sales@replacementlightbulbs.com
336-882-2854
support@replacementlightbulbs.com
International Orders:
Large international orders that require special shipping arrangements
and quotes
in@replacementlightbulbs.com
Ron Miller
General Manager
ron@replacementlightbulbs.com